Subscription Operations Specialist (Remote - US)

This position is posted by Jobgether on behalf of Bloomerang. We are currently looking for a Subscription Operations Specialist in the United States.

This role is ideal for a detail-oriented and customer-focused professional who enjoys working directly with clients to manage subscription lifecycles, from renewals to cancellations. You will serve as a critical point of contact for customers, ensuring their needs are met while balancing company processes and policies. Collaborating with cross-functional teams, you will help optimize subscription operations, identify process improvements, and implement solutions that enhance efficiency. The role combines negotiation, analytical thinking, and product expertise, offering the opportunity to contribute meaningfully to the organization’s mission while developing your skills in subscription management and operations. This is a fully remote, full-time position in a supportive, mission-driven environment.

Accountabilities

• Manage subscription lifecycles including renewals, downgrades, and cancellations, ensuring a smooth and accurate customer experience.
• Serve as a liaison between customers and internal teams such as sales and customer support to resolve subscription discrepancies.
• Develop deep expertise in product offerings and bundled solutions to facilitate contract adjustments and optimize outcomes.
• Conduct negotiations with customers regarding subscription terms and adjustments, balancing customer satisfaction with business goals.
• Identify operational inefficiencies and explore automation opportunities to improve subscription management processes.
• Maintain accurate records in the billing system, including customer contracts, subscription changes, and renewal documentation.
• Collaborate with internal stakeholders to support process improvements, reporting, and data-driven decision-making.

Requirements

• 1–3 years of experience in collections, billing, or customer support roles.
• Strong negotiation skills to manage subscription renewals and contract discussions.
• Excellent analytical, organizational, and attention-to-detail abilities.
• Ability to adapt, multitask, and manage deadlines in a dynamic, fast-paced environment.
• Strong communication skills, including providing and receiving constructive feedback.
• Positive, proactive attitude with a passion for supporting nonprofit organizations.
• Willingness to learn and integrate AI tools responsibly to improve operational efficiency.

Preferred Qualifications:

• Intermediate to advanced Excel skills, including pivot tables, VLOOKUP, and data visualizations.
• Experience with subscription billing platforms.

Benefits

• Health & Wellness: Generous health, dental, and vision insurance options, plus access to 24/7 telehealth services.
• Time Off: Competitive PTO package with 20 PTO days, 3 flex days, 4 volunteer days, 12 paid holidays, and paid parental leave.
• Retirement: 401(k) with company match to help plan for your future.
• Equipment: All necessary tools and equipment shipped directly to your home.
• Compensation: Salary range $48,000–$72,000 with eligibility for discretionary bonus, based on experience, skills, and location.
• Work Environment: Fully remote position, with optional in-office work available for employees in Indianapolis, IN.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. Their internal hiring team then makes the final decision and handles next steps, such as interviews or assessments.

Thank you for your interest!

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