As a Sales and Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:
- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
- Identify the training needs that will equip the staff with fundamental skills and knowledge
- Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Collaborate with stakeholders on a regular basis for changes in promotions and updates
- Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers
Our most successful candidates will have:
- Finished a Bachelor’s Degree in any course
- One to two years of experience in a similar role.
- Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
- Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Have excellent working knowledge of MS Office applications
All your information will be kept confidential according to EEO guidelines.
