Studio Desk Specialist

Employee Support & Queries 

• Act as a central contact point for employee questions (in person, email, phone or other channels). 
• Provide guidance and directions on workplace processes, policies, and facilities. 
• Assist with spare uniform requests, distribution, and stock control. 

Operational Support 

• Track and manage relevant operational signalling requests within the team’s scope of responsibility. 
• Conduct regular floor walks to maintain visibility and accessibility. 
• Support in handling walk-in queries and urgent issues, escalating emergency cases to relevant people or departments as appropriate. 
• Maintain daily shift reports and support routine documentation needs. 
• Assist with administrative tasks and operational reports. 

Facilities & Workplace Upkeep 

• Monitor and report faults, damages, and upkeep needs in office and common areas. 
• Support microclimate-related needs (e.g., temperature, ventilation reporting). 

Employee Transport & Accommodation 

• Act as a liaison with transport providers to coordinate employee transport needs. 
• Support new employees’ queries related to accommodation and airport/hotel coordination. 

Collaboration & Escalation 

• Cooperate with other operational teams (e.g., Scheduling, Shift Administrators, OOM, HR, Facilities, etc.) to ensure seamless processes. 
• Escalate complex or critical cases to the appropriate team or management level. 

• Deliver excellent customer service in every interaction with employees. 

• Provide professional, approachable, and solution-oriented service at all times. 

• Handle tasks with confidentiality, accuracy, and attention to detail. 

• Be proactive in identifying opportunities for process improvements. 

• Maintain flexibility to support additional duties or projects as assigned in line with business needs.

What We Offer

• 🩺 Private health insurance, gym discounts, team events & more
• A professional and fast growing environment
• An opportunity for personal development within the world-leading Live Casino provider