Student Support Specialist

[Remote, Freelance] Student Support Specialist

Overview: Cambly is transforming how the world learns English. With millions of learners across the globe and thousands of native English-speaking tutors, we've created a platform where real conversations lead to real fluency. We're not just another language app—we're building authentic human connections that break down barriers and open up opportunities.

The support we provide to our learners is a crucial part of this authentic human connection. This is where you come in.

We are looking for a proactive and independent Customer Support Specialist to support our learners in Turkish-speaking markets. In this remote-based contractor role, you will be responsible for ensuring a seamless learning experience by providing high-quality support services.

Important Notes:

• Please include a short cover letter when submitting your CV. We’d love to hear directly from you about who you are, your aspirations, and your motivation for supporting our learners.

• We are looking for a partner for a long-term collaboration.

What Gives You a Head Start:

• Being an empathetic team player with high problem-solving skills.

• A strong sense of autonomy and a proactive, inquisitive spirit.

• Being a tech-savvy self-learner.

• Prior experience living or studying abroad, or working within a start-up.

Scope of Services (What You Will Do):

• Inquiry Management: Independently handle and resolve learner inquiries through various communication channels in a timely and professional manner.

• Problem Solving: Provide accurate information to ensure learners’ needs are fully understood, and their issues are effectively resolved.

• Coordination: Liaise with cross-functional partners and the global support community to address complex learner feedback.

• Insight Sharing: Observe user trends and share insights to support continuous product and process improvements.

• Service Quality: Maintain service excellence in line with established quality and efficiency benchmarks (SLAs).

Qualifications:

• Minimum 6 months of experience in Customer Success or Support roles.

• Native-level proficiency in Turkish with excellent grammar and writing skills.

• Intermediate level proficiency in spoken and written English (essential for global team coordination).

• Strong self-motivation and the ability to operate independently with high accountability.

• A university degree and a strong interest in the EdTech/Language learning industry.

Service Conditions & Availability:

• Location: Fully remote. You are expected to utilize your own reliable computer and high-speed internet connection.

• Availability: To ensure timely responses within the Istanbul/Turkiye time zone, service delivery is expected to align with standard Turkish business hours.

Our Culture: Our support team is committed to providing the best assistance possible because we truly understand the challenges of learning a new language. We are life-long learners ourselves, and we believe this curiosity makes the world a better place. We provide a flexible, supportive, and fun environment to help you bring your best self to the team. If you share these values, let’s connect!