Student Support Specialist

Student Support Specialist - Full-time, Remote

A Day in The Life:

BeMo has an immediate need for an experienced, top caliber customer service professional to join our team as a Student Support Specialist. The selected candidate will provide exceptional services to our current students to absolutely wow them and educate prospective students about our products and services. The role also includes communicating with our consultants to make sure our students are receiving the best service possible.

What you will do:

• Provide exceptional customer support to our current students via email, phone, and live chat.
• Educate prospective students about our products and services via email, phone, and live chat.
• Create and maintain detailed student records and records of student acquisition.
• Continuously create and implement new strategies to improve our customer support and student acquisition.
• Deliver company information to team members about upcoming changes, news/announcements via email and/or phone calls.
• Perform web research for upcoming or existing projects and communicate the findings in detailed and organized reports.
• Provide administrative support by helping our consultants with any troubleshooting using our online systems and platforms, and store/analyze simple data using Excel/spreadsheets for our Student Support team.
• Handle highly confidential documents with extreme care.

We'd love to hear from you if you...

• Minimum of 3 to 5 years of full-time work experience in customer service.
• Tech savvy, complete comfortability with technology, and a love of learning new technology.
• Extremely well versed with online research.
• Must be a self-directed learner with the ability to systematically experiment to improve our customer service/sales procedures.
• Must be proficient with the use of Microsoft Excel, PowerPoint, and seek to learn the use of new software to improve efficiency and record keeping.
• Bilingualism (English and French) is considered an asset.
• Bonus: Availability to work an evening and weekend schedule.

What we Offer:

• Freedom to work from anywhere around the world. You never have to go to the "office".
• Opportunity of stocks/shares in our fast growing company for exceptional team members that embody our core values.
• Opportunity for growth, independent project development, and career advancement.
• Make a huge difference in the lives of aspiring future professionals and contribute to our outstanding success rate.
• Be a part of our fast growing, innovative, and leading EdTech mission.
• Comprehensive health, dental, and disability insurance benefits for full-time team members and their spouses without coverage.
• Generous self-directed vacation policy for full-time team members.
• $1,000 yearly professional development fund for full-time team members.
• Quarterly team dinners and fun events.
• We are proudly listed on The Career Directory as one of Canada's best employers for recent graduates.

Why BeMo?

At BeMo, our mission is rooted in the belief that education is a universal right, not a privilege. We are driven by the vision of empowering individuals, regardless of background, to choose their desired professions based on intrinsic motivation. With a track record of assisting tens of thousands of students worldwide, we've transformed the admissions landscape for diverse candidates, from first-timers to re-applicants, and those with varying academic profiles. At BeMo, success is not confined by conventional metrics; it's about personalized guidance that consistently saves applicants time, money, and energy.

We're committed to inclusivity and understand that financial barriers can be real obstacles. That's why we offer plenty of free resources to support individuals who may face financial constraints, helping them overcome these challenges and successfully secure a spot in their desired program.

Watch Our CEO's TEDx Talk to Find Out Why We Created BeMo: 

https://youtu.be/BjC7cM8a5zU

Our Hiring Process:

Our hiring process includes multiple steps. You will progress to each step if we believe there's a good match for both parties. The process includes a review of your application, a skills assessment test, a virtual OR phone interview, a face-to-face interview with select members of our team via video conference and lastly, reference calls. 

How to Apply:

Simple. Click "Apply" and fill out the short application form.

We won’t be able to individually respond to all applicants, but if we feel that you’re a strong match, we will be in touch via email to proceed with your application. Thanks, and we look forward to hearing from you!

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BeMo is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

BeMo is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.