Student Support Advisor (Fixed Term Contract)

At OES, we’re passionate about enhancing lives through education, working collaboratively to deliver powerful learning experiences.

We partner with the world’s leading universities to enhance the student experience for the digital era to meet our purpose of being the world’s most impactful enabler of education. At OES, we are passionate about student success and the future of education.  

In 2024, we launched a strategic partnership with Aston University who are a transformational UK university, and we are now looking for talented, ambitious individuals to grow our team. You will be joining OES at an exciting time with significant opportunities for professional growth, creativity, and impact.

Requirements

About the Role  

OES is committed to supporting its students throughout their learning journey.  A critical element of its quality student experience is the provision of a streamlined and personalised student support service. 

We're looking for a Student Support Advisor to join our team on a 12-month fixed term contact.

Student Advisors ensure everything relating to a student’s studies runs smoothly by providing student support and guidance. The role requires passionate, proactive, and resourceful team members.  The position is broad in scope and requires a high degree of initiative and self-management to deal with a range of functions and tasks.  You will be equipped with a comprehensive working knowledge of the university’s policies, procedures, and regulations, as well as their support services and student administration policies and procedures, meaning you can advise the students appropriately in accordance with regulations.

You will be expected to work autonomously and be accountable for your goals, think for yourself, push the boundaries, and above all bring a high level of energy and passion to the team.  

We work to a hybrid model with 2 days per week in our Birmingham office.  

Key Responsibilities  

• You’ll be the first line of student support – responding to inbound student calls and messages.  
• You’ll proactively communicate with students, reaching out to them to ensure that their studies are on track. 
• You’ll accurately record and maintain student records using the student management system (Salesforce). 
• You’ll administrate student rests, extensions, programme transfers, late assessment submissions, study needs agreements, and resit opportunities in line with partner university policy and record these within Salesforce.
• You’ll support the student assessment process.
• You’ll participate in projects to enhance the student’s online experience and increase success and retention (e.g., onboarding, intervention, and support projects).   
• You’ll contribute to the effectiveness of team working practices and productivity, while supporting your peers.  
• You’ll undertake project-based work to progress and improve the quality of the team’s provision.  This could be in relation to regulatory updates, technological advances or awarding body requirements. 

About You 

• You’ll have strong customer care skills, and ability to analyse situations appropriately and sensitively.  
• You’ll have excellent IT and administration skills. 
• You’ll have good working knowledge of Microsoft office (particularly Excel).   
• You’ll be a great communicator with excellent written and verbal communications skills. 
• You’ll have an imaginative & intelligent approach to solving problems. 
• You’ll have high attention to detail and consistent follow-through. 
• You will have an excellent ability to prioritise, plan and problem solve, with great time management & organisational skills. 
• You’ll enjoy working as part of a close team. 
• You’ll have a flexible attitude to work, including the ability to take up new tasks when required and without supervision. 

Benefits

• Global organisation focused on growth with lots of opportunities for our employees
• Engaging & vibrant organisational culture
• 35 hour working week, within a flexible working environment
• OES values driven recruitment principles
• Career-life fit – health & wellbeing focus
• 25 days of annual leave + Bank holidays
• Purchased leave scheme
• OES strategy reflects respect, honesty & diversity
• Continuous improvement through challenging & meaningful work
• Study assistance and leave for eligible employees
• High growth industry & strong partner/shareholder backing
• Genuine focus on student success
• Global mentoring program
• We are proud to support the Living the Wage movement