Student Services Graduate Assistant (C91389)

We are looking for a Graduate Assistant who is detail oriented, works well with others, and has experience in customer service, event coordination and planning, as well as strong communication skills. This person will be a professional self-starter that can provide general administrative support and should be able to work on special projects, promotion of special events through various forms of social media and helping to create marketing materials for the office with relative independence.

This is a Level A position paid $16.95/hour.

This role is in person at the Office of Student Services.

Core Responsibilities:

• ​​Respond to emails, phone calls and walk-in customers accordingly. 
• ​Handle specific daily operations of the Student Services office including, but not limited to: tracking commonly-used forms and responding accordingly, processing student club questions and event requests, managing student requests for reimbursement of student activities-related funds, etc. 
• ​Handle weekly tasks, as assigned, including: managing access to digital groups and spaces, developing content for digital signs, e-newsletters, and social media, as well as supporting other logistical and/or marketing activities for events.
• ​Work with incoming students leading up to and during new student orientation, including working on the new student course via Canvas, developing and managing distribution of Welcome Week schedules, designing and leading community-building exercises—often in partnership with other campus departments, communicate daily via MIcommunity. 
• ​Ongoing project-based work as requested.

Requirements

• ​​Experience working in an office-setting, including comfort responding to emails, live customer support via chat, in-person, phone or Zoom 

• ​High attention to detail 

• ​Proven project and time management skills 

• ​Self-directed, responsible, and committed to the position 

• ​Desire to support the student body and student life at the Institute 

• ​Experience working in a peer-to-peer setting in higher ed 

• ​Marketing / design skills, familiarity using Canva or willingness to learn; experience using social media for business purposes 

• ​Online course design or management experience​ 

Student Employment Eligibility:

Unless restricted by certain visa status, all students with an active status for the semester are eligible for jobs on campus.

Students on leave or withdrawn are not eligible to work in student employment positions until the semester in which they return. If you are currently withdrawn or on leave you are eligible to be employed in staff positions.

Some may be restricted due to financial aid status. International students (non-resident aliens) may not work off campus unless they have applied for and received work authorization from the United States government. (An F-1 visa does not give work authorization.) Off campus work study positions are available only to U.S. citizens on financial aid with a federal work study component.

Student are not eligible to work remotely from International locations.

Hour Limitations:

All student employees are limited to working no more than 20 hours per week in on campus jobs during the academic year (this includes exam periods). The only exception is when there is a full week when school is not in session. Specifically: February recess, Spring recess, and full weeks of December or summer recess. During these time periods only, students can work up to 40 hours per week. International Students: Visa restrictions prohibit international students from exceeding 20 hours of work per academic calendar week.