Position Overview:
In this role, you’ll connect with prospective and existing customers, educate them on our offerings, and guide them through the sales process from interest to purchase. You’ll also play a key role in customer retention by addressing refund-related concerns and turning potential cancellations into continued loyalty. If you thrive in high-volume sales, enjoy helping people make informed decisions, and are confident in your ability to overcome objections, this is the opportunity for you.
What You'll Do:
Serve as the first point of contact for prospective and existing customers, providing expert guidance on product features, benefits, pricing, and available payment options.
Drive revenue growth by closing new sales, processing orders, and identifying opportunities to upsell and cross-sell across our product offerings.
Proactively follow up on warm leads, including those who have shown interest but have not yet purchased and other incomplete transactions.
Engage with customers requesting cancellations or refunds, working to understand their concerns and provide solutions that retain the sale where possible.
Confidently address objections and guide customers toward positive outcomes through value-based conversations.
Maintain a consistent, high-volume call cadence throughout the day with professionalism, resilience, and enthusiasm.
Accurately document all customer interactions and outcomes in Salesforce.
Use prompts from our real-time AI sales tool to stay on message, respond to customer questions, and ensure compliance.
Participate in regular coaching sessions to continuously refine your approach; all calls are recorded and may be monitored live for quality and support.
Collaborate with team members and leadership to meet individual and team performance goals.
Perform other duties as assigned to support the success of the team and department objectives.
What You'll Need to Succeed
Associate degree preferred; equivalent experience will be considered.
Minimum of 1 year of experience in inside sales, enrollment, or a similar customer-facing role with a strong focus on closing and customer engagement.
Proven ability to manage sales objections and retain customers who may be considering cancellation or refunds.
Strong verbal and written communication skills, with the confidence to lead customer conversations and build rapport quickly.
Demonstrated success in meeting or exceeding sales targets in a high-volume, fast-paced environment.
Skilled in uncovering customer needs and delivering tailored solutions.
Experience using Salesforce or other CRM platforms is a plus.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general Windows-based tools.
Excellent time management, multitasking, and problem-solving abilities.
Resilient, adaptable, and committed to ongoing learning and improvement in a dynamic sales environment.
Work Environment and Schedule
Full-time position, Monday through Friday, 8:00 AM – 5:00 PM CST.
The standard schedule includes two 15-minute breaks and a 30 minute lunch.
