Student and Campus Experience Manager supporting University of Wollongong, GIFT City, India

University of Wollongong  Australia, India Branch Campus

Student and Campus Experience Manager

• Join a Global University ranked in the top 200 in the world
• Collaborate with colleagues in Australia, Dubai, Hong Kong & Malaysia
• Be part of a global team - Expand your International career

Location: GIFT City, Gujarat, India

About The University of Wollongong

 The University of Wollongong (UOW) is a young, dynamic and innovative university that, over its 50-year history, has grown to become one of Australia’s leading institutions.

UOW’s reputation for academic excellence and commitment to student experience is complemented by their strong focus on innovation and community impact. From producing highly employable graduates to pioneering research in areas like clean energy and healthcare, UOW continues to work on innovative solutions that address society’s greatest challenges.

UOW is proud to be recognised as a leader in delivering participation and attainment outcomes for students traditionally underrepresented at university.

UOW ranks 2nd nationally and 16th globally in the Times Higher Education (THE) Young University Rankings. In the 2024 THE Impact Rankings, UOW was placed equal 44th globally and 9th in Australia, reflecting their commitment to the United Nations Sustainable Development Goals (SDGs). These achievements demonstrate the strength of UOW’s teaching and research across diverse disciplines.

UOW is a globally recognised institution, accredited by AACSB, ensuring that its business programs meet the highest international standards.

About UOW Australia India Branch Campus

 UOW India Campus , located in GIFT City, delivers innovative programs in Computer Science and FinTech  that prepare students for the evolving technology landscape.

UOW India collaborates extensively with UOW Australia, UOW Dubai, UOW Malaysia and other international campuses, fostering a global perspective in teaching and research.

About the role

The Student and Campus Experience Manager is responsible for overseeing services provided to UOW India students.

This position is responsible for developing and leading a strong student-centric culture within the Campus and working closely with UOW India leadership team and staff to achieve a quality experience for students. The position manages the development, review and implementation of quality student experience initiatives via effective delivery planning and liaison with key stakeholders internally and externally.

This position ensures that student counselling and pastoral care is available to UOW India students to facilitate student transition into and through the UOW India learning environment and foster student engagement, progress, and retention. The position will oversee all orientation and transition events for students entering UOW India and moving through to graduation.

The position reports directly to the Campus Director and provides appropriate support to all staff at UOW India.

Key responsibilities / accountabilities

Student experience

• Create and manage a positive student and campus culture
  • Deliver seamless enrolment, re-enrolment and fee payment processes.
  • Coordinate experiential activities and student engagement outside the classroom.
  • Mentor multi-interest student clubs and societies (including professional interest, sports and community serving clubs).
  • Execute key events from orientation through to graduation.
  • Coordinate and support the delivery of extra-curricular programs including skill and personal development programs (e.g. career counselling).
  • Ensure student access to services (both internally and externally delivered) including student counselling and mentoring.
  • Facilitate student mobility across UOW’s global campus network.

• Partnership management
  • Develop effective relationships with key external stakeholders who contribute to the student ecosystem.
  • Administer partnership agreements with corporate organisations to enable immersive student experiences, capstone research projects, internships and student placement opportunities.
  • Administer partnership agreements with other higher education institutions to facilitate joint student activities, progression pathways, and student exchange opportunities.

• Campus experience
  • Oversees and administer the day-to-day activities of the Campus to ensure productive and efficient operation.
  • Oversee quality student accommodation access and transport logistics.
  • Ensure students are provided with a positive residential experience.
  • Supervise Campus upkeep, safety and security, transport (travel and logistics), inventory and store, maintenance, insurance, end to end purchase and vendor management.
  • Oversee key campus administration processes such as but not limited to: Mail and courier management, Document and records management, Library records management, ID profiles and access and Catering.

• Leadership
  • Provide staff leadership, training coaching and management.
  • Ensure consistent information and a high level of service is provided by all members of the Student and Campus Experience team.
  • Ensure peak periods at UOW India are managed efficiently.
  • Serve as the primary point of contact for student affairs and liaison across UOW’s global campus network.
  • Provide relevant professional development opportunities are made available to staff.

About the Candidate

To be successful in this role you will demonstrate the following qualifications, skills and experience:

Essential:

• Degree and relevant work experience .
• Strong administrative and organisational experience with a customer service focus.
• Event planning and management.
• Experience in OR demonstrated ability to motivate and manage a small team of direct reports.
• Excellent communication (written and oral), counselling and interpersonal skills, including cross-cultural communication skills.

• Ability to build and manage relationships with internal and external customers.
• Demonstrated understanding of the specific needs of Equity and international student.

Desirable:

• Experience in counselling and pastoral care in an education setting.
• Experience leading or coordinating teams.
• Advanced computer skills.
• Knowledge of survey instruments and survey data interpretation.
• Knowledge of the higher education system in India and the specific needs of domestic and international students.
• Knowledge of UOW India, the University of Wollongong and its global campus network.

 Hiring support for this position is being provided by Grok Global Services.

About Grok Global Services

Founded in 2005, Grok Global Services is a best-in-class provider of international engagement services for higher education institutions. By joining our team, you will be working in a supportive environment full of like-minded professionals, each committed to advancing the internationalization of higher education institutions from around the world.

A pioneer of in-country staffing in the international education sector, Grok remains at the forefront of this model and currently delivers this service across Asia, Africa, the Middle East, and the Americas. The company also boasts industry-leading divisions in digital marketing and strategic consulting.

For more information about Grok please visit our website: grokglobal.com