Role Summary
We are seeking a mid-level consultant to support the strategy team in hands-on execution, translating strategic priorities into structured outputs and design-led deliverables. You will work onsite with senior strategists, designers, and stakeholders across multiple workstreams—supporting research, analysis, workshop delivery, and creation of high-quality materials (decks, frameworks, journeys, service concepts).
Key Responsibilities
1) Strategy Execution Support
- Support the execution of strategic initiatives, roadmaps, and transformation workstreams.
- Conduct market, competitor, and internal analysis to inform decisions and recommendations.
- Develop structured content for strategy outputs (problem statements, hypotheses, insights, options, recommendations).
2) Design & Experience Deliverables
- Contribute to user journeys, service blueprints, personas, concepts, and experience narratives.
- Support UX/service design activities in partnership with senior designers/strategists.
- Translate ideas into clear, visual, executive-ready outputs (slides, frameworks, diagrams).
3) Research & Insights
- Plan and conduct qualitative/quantitative research: desk research, stakeholder interviews, user research.
- Synthesize findings into actionable insights, key themes, and decision-oriented narratives.
- Support concept testing, validation, and iteration cycles.
4) Delivery & Collaboration
- Work closely with cross-functional stakeholders (business, digital, tech) in a fast-paced onsite environment.
- Support workshops and working sessions (agenda design, facilitation support, documentation).
- Ensure deliverables meet quality standards, timelines, and stakeholder expectations.
Requirements
Required Qualifications
- 5–8 years of experience in consulting, strategy, service design, UX, research, or innovation delivery.
- Demonstrated experience supporting strategy execution and delivery, not only analysis.
- Strong grounding in design thinking / user-centered / service design methods.
- Strong ability to create high-quality decks and structured deliverables.
- Comfortable working onsite with senior stakeholders; proactive, detail-oriented executor.
Preferred Experience
- Experience in consulting firms, design studios, or innovation/transformation teams.
- Exposure to digital / innovation / transformation programs.
- Experience working across business + technology + design teams.
Skills & Competencies
- Structured problem solving & storytelling
- Research planning, synthesis, and insight articulation
- Visual communication (decks, frameworks, diagrams)
- Stakeholder support & collaboration
- Execution excellence and attention to detail
Tools (add if applicable)
- PowerPoint (advanced), Excel/Sheets (good), Miro/Mural
- Figma (preferred if design outputs are expected)
