Strategy Consultant

Contact Center Modernization – Strategy Consultant

A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual access to high-quality care. Advisory and implementation services are being provided to support this effort and facilitate large-scale adoption.

Role Overview

The Strategy Consultant is responsible for supporting the development and execution of strategic initiatives for clinical call center transformation programs. This role will gather and analyze data across business, clinical, and IT domains to generate actionable insights and ensure project activities align with program objectives.

Key Responsibilities

· Assist in the preparation of briefing materials and executive communications to ensure clarity and alignment across the team and with stakeholders.

· Support the development, formatting, and refinement of content for client-facing sessions, ensuring that materials effectively convey insights and recommendations.

· Help synthesize findings from strategy workshops, interviews, and research, transforming raw data and feedback into structured summaries for team and leadership review.

· Coordinate the dissemination of key messages, updates, and deliverables, ensuring consistent and timely communication with all workstreams.

· Assist in collecting, organizing, and analyzing data from various internal and external sources to support ongoing program monitoring and continuous improvement.

· Act as a liaison between different workstreams, gathering updates and helping ensure all teams remain informed and aligned to the established strategy.

Required Qualifications

· 2+ years of experience in management consulting, strategy, or analytics, with experience supporting project teams or workstreams.

· 1+ years of prior work experience in or with the Federal Government.

· 1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face.

· Excellent written and verbal communication skills, including experience preparing executive-level deliverables.

· Strong project management and organizational skills.

· Ability to quickly adapt and excel in a fast-paced environment.

· Experience working with Microsoft Word, PowerPoint, and Excel.

· Minimum of a Bachelor’s degree in degree in Business, Healthcare Administration, Information Systems, or related field.

· Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust.

Preferred Qualifications

· Demonstrated experience supporting large-scale change initiatives or technology implementations.

· Familiarity with contact center operations and metrics. 

· Experience supporting federal healthcare clients, particularly the VA or DoD. 

· Familiarity with contact center analytics platforms and healthcare quality metrics. 

· Certification in strategy, analytics, or project management (e.g., Balanced Scorecard, PMP). 

· Experience in federal healthcare operations and clinical workflows.

· Familiarity with contact center operations and metrics.

Additional Information

· Number of Openings: One (Full-Time)

· Clearance Requirements: Position of Trust (or ability to obtain)

· Location: Remote

Salary: $120,000