About us:

PurposeMed was founded in 2019 with the mission of improving access to complex care for underserved communities. We’ve grown quickly in our first few years, and now our exceptional team serves thousands of patients each month across our multiple verticals.

PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie is focused on improving sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community—we’re the #1 rated PrEP provider in North America, serving patients in both Canada and the USA! Frida is changing the lives of patients with easier access to adult ADHD diagnosis, and fast and affordable treatment. Foria Clinic provides trans, non-binary, and gender-diverse Canadians with gender-affirming healthcare. Affirming Care Pharmacy is a specialty pharmacy with locations in Calgary, Alberta, and Mississauga, Ontario. This partnership provides our patients with an end-to-end healthcare experience, from treatment, to prescription delivery, to continuous affirming care.

We’re proud to be ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies and recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way!

Permanent, full-time opportunity

Location - Remote (Canada)

Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada.

PurposeMed's office is located on the unceded and traditional territories of the peoples of the Treaty 7 region in Southern Alberta, which includes the Blackfoot First Nation tribes of Siksika, the Piikani, the Kainai, the Stoney Nakoda First Nations tribes of Chiniki, Bearspaw, and Wesley and the Tsuut’ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to Métis Nation of Alberta, Region 3.

Who we hope to find:

We are looking for a Strategy and Operations Manager to help build and scale our new verticals and service offerings as part of PurposeMed’s New Services team. Reporting to the Director, New Services S&O, this position is ideal for someone who thrives in a dynamic environment, enjoys solving complex challenges, and is excited to make an impact across multiple areas of the business.

This role offers the opportunity to work in a fast-paced, entrepreneurial environment, partnering closely with Marketing, Product, Clinical, and Operations, as well as a network of external partners. You’ll help shape new initiatives, identify opportunities for growth, and develop thoughtful, data-informed solutions that strengthen our business. Strong analytical skills, strategic thinking, and a collaborative approach are key to success in this role.

In this role, you’ll make an impact by:

Leading Initiatives From Strategy Through Execution

Developing and executing go-to-market strategies for our new services, from initial concept through to launch and scale
Ideating and scoping new services that align with PurposeMed’s mission and long-term strategy
Consistently evaluating and iterating on operational workflows, service delivery, and patient-facing processes to drive efficiency and sustainable growth
Adeptly leading initiatives through to completion by implementing effective project management infrastructure and OKR tracking to ensure visibility, accountability, and progress

Partnering Cross-Functionally to Build and Launch New Services

Working closely with Marketing, Product, Clinical, and Operations partners to identify opportunities and implement solutions that improve both business outcomes and patient experience
Facilitating alignment across teams to ensure initiatives are clearly scoped, prioritized, and delivered on time

Using Patient and Business Insights to Drive Improvement

Reaching out to patients to better understand barriers, motivations, and conversion drop-off points, with a focus on improving the patient journey and conversion outcomes
Translating qualitative and quantitative insights into clear recommendations that inform process, product, and service improvements
Regularly evaluating workflows, service performance, and unit economics to identify opportunities to improve efficiency and sustainability

Advancing PurposeMed’s Mission Through Strong Partnerships

Managing and collaborating with external vendors and partners to ensure alignment on expectations, deliverables, and outcomes
Evaluating partner performance and identifying opportunities to improve collaboration
Keeping patient impact at the centre of decision-making, moving forward PurposeMed’s mission on improving access to care for underserved communities

We need someone who has:

4+ years of experience in management consulting, high-growth startups, or similar environments
Excellent problem-solving skills and a strong willingness to learn
Resourcefulness and persistence ,leaving no stone unturned in pursuit of ambitious goals
Experience using data to uncover insights, measure impact, and tell stories
Strong communication skills, both written and verbal, to engage with patients, external partners, and internal teams
Comfort operating in rapidly changing and ambiguous environments
Exceptional project management skills, with the ability to structure information, coordinate stakeholders, and manage tasks to create clarity, focus, and drive progress

It would also be great if you have:

An ability to use SQL or willingness to learn SQL to conduct data analysis
Experience with the US or Canadian Healthcare system and/or regulatory environments

Compensation:

$120,000 - $140,000 CAD a year
Earn stock options through our Equity Incentive Plan—connect your efforts to PurposeMed’s growth as we work together to improve the lives of our patients across North America.
The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below!

Do you think you could be our next Strategy and Operations Manager (New Services)? We look forward to seeing your application!

#LI-Remote

Why you should join us:

Be part of a team of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we believe in having fun along the way.
Make an impact, every single day. We’re providing compassionate, affirming care to many people who have never received the proper support before.
Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming.

What we’re offering (based on full-time, permanent roles in Canada):

Work/life flexibility and time off:

Work flexibly within a team that’s remote friendly; we believe that work should fit around your life*
20 vacation days and a team that will remind you to use them!
Annual winter break closure

Care for your physical and mental health:

Extended medical, dental, and vision care starting on your first day of work!
8 wellness days
$500 health and wellness spending account
$2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
$20,000 of lifetime coverage for gender-affirming care and procedures

Investment in your learning and growth:

$500 learning fund to use towards courses and other professional development
Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential

Family care:

$3,400 lifetime coverage for fertility drugs
Parental leave program for birthing and non-birthing parents–your choice of:

Short term: 4 weeks off to use flexibly in your first year of parenting
Long-term: 13 weeks EI top-up

Eligible team members and their dependents** also receive no-cost access to PurposeMed’s services:

Freddie: PrEP assessment and follow-up appointments
Frida: ADHD assessment
Foria: Gender-affirming care services

If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you’ll love PurposeMed.

PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don’t have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you’ll apply!

*Most of our roles are performed virtually from home across Canada and the USA. Team members working onsite at Affirming Care pharmacies do need to be physically present.

**Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province or state in which Freddie, Frida, or Foria operates, and be over the age of 18. Additional restrictions apply.

Strategy and Operations Manager (New Services)

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