Strategy and Operations Manager

The Strategy & Operations Department at Kriya is responsible for ensuring the business runs effectively and scales efficiently. We translate strategic priorities into operational reality by designing processes, leveraging data to deliver key insights, improving performance, and driving alignment across the organization. Working closely with Risk, Finance, Commercial and Operations, we enable Kriya to execute with clarity, speed, and discipline.

As Strategy & Operations Manager, you will play a key role in shaping and executing Kriya’s strategic and operational agenda. You will partner with senior leaders to define priorities, build scalable processes, produce insightful analysis, monitor performance, and drive continuous improvement across the business. This is a high-impact role requiring strong analytical capabilities, cross-functional coordination, and the ability to turn strategy into clear actions and measurable results.

Principal Accountabilities

• Own the translation of company strategy into actionable operating plans, KPIs, and performance monitoring frameworks.
• Lead cross-functional initiatives that support growth, operational efficiency, and product scalability.
• Support leadership in strategic prioritization, resource planning, and performance cadence.
• Deliver strategic insights, leveraging data across the business.
• Architect scalable processes, governance models, and operating rhythms across functions.
• Identify operational bottlenecks across commercial, risk, product, and ops workflows and drive measurable improvements in efficiency, throughput, and SLA performance.
• Design systems that support fast, data-driven decision-making and enhance cross-functional alignment.
• Build and maintain dashboards, scorecards, and performance metrics to track progress at business and product-line levels.
• Build financial models to enable short-term and long-term planning
• Conduct business analysis, modeling, and scenario planning to support decision-making.
• Benchmark performance against industry trends and emerging best practices.

• Lead cross-functional workstreams end-to-end, driving alignment, accountability, and delivery across Product, Risk, Finance, and Commercial.
• Facilitate communication between stakeholders, remove blockers, and ensure clarity on ownership and accountability.
• Prepare high-quality strategic materials for the Executive team, Board updates, & large accounts.

Requirements

• 4–6 years in Strategy & Operations, management consulting, or business operations in fintech or financial services

• Strong analytical, problem-solving, and structured-thinking skills.
• Proficient in data analysis and financial modeling.
• Demonstrated experience leading complex cross-functional programs end-to-end with minimal oversight.
• Proficient with project and performance management tools (e.g. Confluence, GSuite, Microsoft Office, Asana, Jira, Monday.com, Power BI, Tableau, Looker).
• Highly adaptable, results oriented and able to juggle multiple priorities
• Excellent communication and stakeholder management skills
• Comfortable in fast-moving, ambiguous environments; proactive and accountable in your approach to challenges