Strategy and Operations Associate

About Loop

Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.

Loop’s modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart work with Loop.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

Loop is building a strategy and operations function that will drive key functions as Loop scales. Responsibilities span several areas including: solving customer's business problems, customer support, supporting product development, data analysis and management.

This role will work cross functionally to drive customer adoption and deliver outsized impact to our users and customers.

Key Responsibilities

• Embed with customer, product, and operations teams at some of the largest companies in the world to deliver increased customer value
• Accelerate Loop’s ability to deliver net new product surface for global brands by deeply understanding and learning how we drive customer outcomes
• Partner with data science, go to market and operations to proactively solve problems and ensure Loop is built to scale
• Serve as the internal voice of the customer bringing insights from customers and operations to product, bridging gaps for features that are yet to be built
• Demonstrate a deeply substantive execution skill set, knowledge of Loop’s product offering, and how it solves our customers pain points
• Support key business partners to accelerate growth and customer delivery in Loop’s most important business segments
• Build and maintain relationships with customer stakeholders, ensuring that Loop is focused on delivering value for them.

About You

• You have a college degree with a quantitative background in analytics, finance, or economics or similar
• You have 3+ years of work experience in consulting, technology, data analysis or other quantitative fields
• You have advanced excel skills and SQL, Python or other programming skills
• You balance an eagerness to learn with the ability to execute 
• You’re a team player and excited about the opportunity to be an early employee at a fast-paced, fast-growing company
• You have the ability to travel up to 20%
• This is an in person role based in Chicago or San Francisco with the expectation to be in the office

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, with premiums covered 100% for you
• Unlimited PTO
• 401k plan
• Commuter benefits for parking/transit
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym etc.