Strategic Support Manager

 

Strategic Support Manager

The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation.

Thousands of organizations worldwide trust Varonis to defend their data wherever it lives — across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management.

Varonis protects data first, not last. Learn more at www.varonis.com.

The Role:  We are seeking a Manager of Strategic Support to lead a high‑impact support function focused on some of Varonis’ most complex and business‑critical product areas.

This is not a traditional support manager role centered on case volume or queue management. Instead, this role exists to stabilize, scale, and evolve Strategic Support by combining strong people leadership, operational rigor, and sustained cross‑functional execution.

 Why this Role Matters: We’re disruptors, innovators, and relentless problem‑solvers. We’re not your typical tech company - we protect data. As Varonis continues its transition to a SaaS‑first platform, the pace of innovation, customer expectations, and operational complexity have increased dramatically.

Our Support organization plays a critical role in this evolution. Strategic Support exists to ensure rapid innovation scales without friction - for customers, for Product and Engineering teams, and for the business. This team tackles the hardest problems, surfaces systemic issues, and helps turn support insight into lasting improvements.

We’re looking for leaders who can hit the ground running, bring structure to ambiguity, and apply thoughtful pressure where it’s needed. If you thrive in environments where the problems are complex, the impact is real, and the opportunity to shape how a company scales is significant, you’ll find a home here. There’s no better time to join Varonis as we redefine what’s possible in data protection.

The Location: We are considering candidates who can work by hybrid model, located within physical proximity to Morrisville, NC.

The Requirements:

• A People Leader Who Can Stabilize and Scale: You have a track record of leading technical teams through complexity, not just growth. You know how to establish operating discipline, reduce chaos, and raise the floor of execution without burning people out. Your leadership style is direct, collaborative, and grounded in accountability.
• Technical Credibility: You bring 7–10 years of customer‑facing technical experience and 3–5 years of people management experience in enterprise software or SaaS environments. You can engage meaningfully on SaaS architectures, cloud platforms (AWS, Azure, GCP), and identity‑related systems, but you don’t confuse technical depth with leadership effectiveness. You focus on outcomes, patterns, root causes, and leverage.
• Comfort Applying Cross‑Functional Pressure: You are comfortable working across Product, Engineering, and Customer‑facing teams—and pushing when necessary. You don’t wait for alignment to appear; you help create it. You can challenge peers constructively, maintain credibility over time, and keep ownership when problems span multiple teams.
• Execution‑Oriented and Resilient: You operate well under sustained pressure. You follow through. You make progress visible. You adapt when conditions change without losing momentum. A Bachelor’s degree in a technical field is preferred but demonstrated judgment and execution matter more than credentials.

The Responsibilities:

• Operational Stability: You will reduce escalation rates, stabilize workload, and establish predictable operating rhythms. The goal is not fewer cases at all costs—it’s consistency, quality, and space for non‑reactive work across your team.
• Scalable Systems: You will oversee onboarding, training, and enablement effectiveness. Documentation and training should materially reduce friction and improve time‑to‑productivity.
• Product and Engineering Outcomes: You will act as a sustained pressure point for systemic issues surfaced through Support. This means translating recurring pain into clear, prioritized asks—and staying engaged until outcomes change. Hand‑offs without follow‑through are not success.
• Customer Impact: You will represent Support in customer and commercial conversations where product behavior or complexity matters. Your job is to ensure support insight informs decisions that affect customer confidence, retention, and scale.
• People Development: You will hire, develop, and manage Team Leads and senior engineers. This includes setting expectations, giving direct feedback, and addressing performance gaps.

Performance Management: You will define and use metrics that reflect real health escalations, readiness, throughput, and team effectiveness.

Why You’ll Love it Here:

• Impact: Be part of a team that is shaping the future of technology support.
• Culture of Innovation: Be part of a team that values bold ideas, creativity, and collaboration. Here, your contributions are welcomed and appreciated
• Be Valued: Your voice matters. We want your ideas, your challenges, and your unique perspective.
• Stay Ahead: Work with the latest technology and be part of a company that’s always pushing the envelope.
• Growth: Opportunities for professional development and career advancement.

Our Core Values:

• Sense of Urgency: Deal with situations and issues proactively and persistently, seizing opportunities that arise.
• Achievement Orientation: Focus efforts on achieving high-quality results consistent with the organization’s standards.
• Attention to Detail: Work in a conscientious, consistent, and thorough manner.
• Resilience: Stay energized, productive, and focused in the face of challenges, ambiguity, change, or strenuous demands.

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.