About AllShore Talent
AllShore Talent is a leading remote staffing company, offering top-tier professionals working 100% remote to businesses worldwide. Specializing in IT and software development, design, administrative support, digital marketing, and more. AllShore connects organizations with skilled talent to meet diverse business needs.
About the Role
We are looking for a Strategic Account Expansion Manager who will focus exclusively on growth within existing US client accounts. This role exists to uncover, validate, and convert new revenue opportunities by maintaining intelligence across accounts, participating in delivery touchpoints, and ensuring leadership has visibility on expansion plays. The role is commercial in nature, but requires a clear understanding of technical services and delivery context. It is not a delivery manager role, not a recruiter role, and not a traditional sales hunter role. The focus is on land and expand, intelligence, and revenue accountability inside the current client portfolio.
What You Will Do
• Build and maintain structured intelligence across assigned client accounts, including organizational mapping, active projects, upcoming initiatives, dependencies, pain points, and key decision makers
• Participate in select account meetings, group chats, and delivery touchpoints to stay informed on client priorities and technical work already being delivered
• Identify expansion opportunities such as additional headcount, new roles, new technologies, or related projects that naturally align with client needs
• Coordinate with Sales and Leadership to prioritize and pursue expansion opportunities based on revenue potential and feasibility
• Create briefing notes and account readouts to support leadership in strategic discussions with US stakeholders
• Build and maintain a knowledge base covering 40 to 50 accounts, capturing both technical context and commercial signals
• Track expansion pipeline, opportunity progression, and conversion outcomes
• Work cross functionally with Talent Acquisition to ensure that identified needs are supply aligned and resource ready
• Surface risks, blockers, competitive activity, and market signals that influence account health or expansion potential
• Be the internal source of truth for account intelligence and commercial visibility
Success Metrics
• Revenue expansion within existing accounts
• Number of qualified expansion opportunities surfaced
• Conversion rate of surfaced opportunities into closed revenue
• Intelligence coverage across assigned accounts
• Collaboration effectiveness with Sales, Delivery, and Recruiting
• Stakeholder satisfaction from internal leadership and client facing teams
What You Bring
• Three to seven years of experience in account management, business development, sales strategy, consulting, or revenue operations in a services context
• Experience working with technical products or technical delivery environments
• Ability to translate technical conversations into commercial insights and actionable opportunities
• Strong analytical and research skills
• Clear and professional communication both verbal and written
• Comfortable engaging with delivery teams and US stakeholders
• Ability to prioritize, structure, and operate in environments with evolving processes
• Ownership mindset and bias for action
Nice to Have
• Experience in IT staffing, consulting, software services, or MSP environments
• Familiarity with CRM systems and pipeline reporting
• Exposure to US clients or US based delivery
• Knowledge of enterprise sales processes or account expansion models
Why This Role Exists
Our current delivery footprint provides unique visibility into client needs, future projects, and talent gaps, yet these signals are not being captured or converted. This creates dormant revenue potential. The Strategic Account Expansion Manager unlocks this value by gathering intelligence, formalizing opportunities, and driving expansion plays across US accounts.
Collaboration Model
This role collaborates directly with Sales Leadership, Delivery Management, Talent Acquisition, and Executive Leadership. The position is embedded with delivery but driven by commercial objectives.
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