Strategic Program Manager - Support

AI overview

Drive impactful programs in strategy and operations with a strong emphasis on cross-functional collaboration and data-driven insights to enhance user experiences.

Who we are

  • 8+ years of experience in strategy and operations, consulting, and/or program management
  • Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
  • Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
  • Robust critical thinking and analytical skills, with the ability to derive strategic insights from data
  • Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales
  • Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
  • Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
  • An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike
  • An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

Preferred qualifications

  • Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)
  • Experience in fintech, financial services, payments, or regulated technology environments
  • Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points
  • Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau

Stripe is a suite of APIs that powers commerce for businesses of all sizes.

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