Who we are

8+ years of experience in strategy and operations, consulting, and/or program management
Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
Robust critical thinking and analytical skills, with the ability to derive strategic insights from data
Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales
Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike
An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)
Experience in fintech, financial services, payments, or regulated technology environments
Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points
Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau

Strategic Program Manager - Support