Strategic Partnerships - Jewellers & Gold Redemption

Role Overview We are looking for a senior, externally-facing executive professional to build, scale, and manage jeweler partnerships for Paytm Gold, with a specific focus on enabling digital gold redemption at jewellery outlets. This role owns end-to-end jeweller relationships—from onboarding and commercial structuring to operational rollout and ongoing partner success. The role requires deep jewellery industry experience, strong stakeholder management, and the ability to work across legal, product, operations, and compliance teams to build scalable partnerships. Key Responsibilities • Own and manage strategic relationships with regional and national jewellery partners • Identify, onboard, and scale jeweller partners for Paytm Gold redemption • Act as the primary relationship owner for senior leadership at partner organisations • Drive end-to-end enablement of Paytm Gold redemption at jeweller outlets • Define redemption flows covering commercials, operations, settlements, reconciliation, and customer experience • Lead partnership discussions on commercials, incentives, revenue sharing, and operational SLAs • Work closely with legal and compliance teams to structure regulatorily sound partnership agreements • Act as the bridge between jewellers and internal teams including product, operations, finance, risk, and compliance • Manage escalations and resolve partner issues efficiently • Set up governance mechanisms for partner performance and periodic reviews • Build and own MIS dashboards tracking redemption volumes, partner-wise performance, and operational metrics • Track jewellery industry trends, competitor models, and regulatory developments and share insights with leadership Candidate Profile Experience • 10–16 years of experience (flexible for the right candidate) • Mandatory prior experience working with jewellers, jewellery retail chains, bullion firms, or gold trading businesses • Proven experience in partnerships, alliances, or business development roles with large offline partners Skills & Competencies • Strong stakeholder management skills with CXO-level external partners • Excellent negotiation and commercial structuring capabilities • High comfort working with legal, compliance, and operations teams • Strong Excel and MIS-driven operating discipline • Ability to operate effectively in regulated and ambiguous environments Mindset & Traits • High ownership and accountability mindset • Strong long-term relationship orientation • Execution-focused with attention to operational detail • Comfortable with extensive travel and on-ground partner engagement What Success Looks Like (12–18 Months) • Paytm Gold redemption enabled across multiple large jewellery partners • Stable, scalable, and regulatorily compliant redemption model in place • Strong senior-level relationships established with top jeweller chains • Clear governance, MIS, and review cadence for partner performance Why This Role • Opportunity to shape one of India’s largest digital-to-physical gold ecosystems • High-visibility role working with senior leadership and marquee jeweller brands • Ownership of a strategically critical partnership and trust-building initiative