Strategic Partner Account Manager, Enterprise Partnerships
TLDR
Drive the development and scaling of high-impact partnerships, focusing on Global Systems Integrators and consulting-led partners to achieve measurable business outcomes.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
About the Team
We’re Partnerships at Klaviyo. Our mission is to drive growth by building and deepening relationships with partners—Global Systems Integrators (GSIs), system integrators (SIs), technology/ISV partners, agencies, and hyperscalers that make Klaviyo more powerful for everyone who uses it. We operate globally and partner closely with Sales, Marketing, Product, Customer Success and Operations to deliver better outcomes for our customers.
Overview
We are seeking a Strategic Partnerships Manager to drive the development, execution, and scaling of high-impact partnerships within Klaviyo’s ecosystem. This role is designed for a strategic operator who can recruit and build partnerships from the ground up, navigate complex and multi-threaded stakeholder environments, and deliver measurable business outcomes.
The primary focus of this role will be on GSIs and SIs, requiring deep engagement with consulting-led partners and strong alignment to enterprise sales motions. In addition, this role requires the agility to work across adjacent partner types—including technology/ISV partners and hyperscalers where appropriate, and to develop multi-partner plays that combine capabilities across the ecosystem.
Key Responsibilities
Partnership Strategy & Development (GSI/SI Focus)
- Identify, evaluate, and prioritize strategic partnership opportunities with GSIs and SIs that expand Klaviyo’s presence in the enterprise
- Build partnerships from zero-to-one, including sourcing, structuring, and launch
- Develop and own joint business plans aligned to co-sell, services-led, and transformation-driven GTM motions
Complex Relationship Management
- Own and manage multi-threaded relationships across GSI and SI organizations, including executives, alliance leaders, sales teams, and delivery organizations
- Act as the central point of coordination within Klaviyo, aligning stakeholders across Sales, Product, Marketing, and Customer Success
- Drive executive alignment and maintain strong internal and external stakeholder engagement to ensure partnership success
Revenue & Go-to-Market Execution
- Partner closely with Sales to drive partner-sourced and partner-influenced pipeline through GSI and SI co-selling motions
- Work with Partner sales to design, execute and manage joint go-to-market strategies, including account planning, co-selling frameworks, and partner-led opportunities
- Identify opportunities to accelerate deal cycles, expand deal sizes, and increase win rates through partner engagement
Multi-Partner Plays
- Collaborate with technology/ISV partners and hyperscalers where relevant to support joint customer solutions
- Develop and orchestrate multi-partner plays (e.g., GSI + ISV + Klaviyo) to deliver differentiated customer value
- Adapt engagement strategies across partner types, aligning incentives and roles within broader ecosystem motions
Project Management
- Lead cross-functional initiatives required to launch, operationalize, and scale partnerships
- Build and implement repeatable processes, frameworks, and playbooks to support GSI/SI partnership growth
- Manage timelines, dependencies, and deliverables across multiple stakeholders, ensuring high-quality execution
Qualifications
- 10+ years of experience in partnerships, business development or related roles
- Demonstrated ability to build and scale partnerships from the ground up, preferably with GSIs or SIs
- Experience managing complex, multi-threaded relationships across both external partners and internal teams
- Strong understanding of SaaS sales motions, enterprise pipeline development, and co-selling dynamics
- Proven project and program management skills, with the ability to drive cross-functional initiatives from concept to execution
- Ability to operate across multiple partner types and adapt to different business models
- Excellent communication, negotiation, and stakeholder management skills
- Familiarity with Klaviyo’s platform and broader martech landscape (CDPs, ESPs, ecommerce platforms)
- Experience working in high-growth or fast-paced environments
Key Competencies
- Strategic thinking with strong execution orientation
- Ability to manage complexity and multi-threaded relationships
- Agility across partner types and ecosystem dynamics
- Ability to influence without direct authority
- Strong organizational and operational discipline
Success Metrics
- Partner-sourced and partner-influenced revenue driven through GSI/SI partnerships
- Growth and depth of GSI/SI relationships
- Execution and outcomes of joint business plans and co-selling initiatives
- Effectiveness of multi-partner plays and ecosystem collaboration
- Internal stakeholder alignment and partner satisfaction
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Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Klaviyo provides intelligent email marketing, SMS, and automation services tailor-made for ecommerce businesses, enabling brands to leverage first-party data for personalized customer interactions. Our platform turns complex data into actionable insights, helping brands grow by fostering meaningful customer relationships.
- Founded
- Founded 2012
- Employees
- 500+ employees
- Industry
- IT Services