Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
About the role:
We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Berlin office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.
As a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc).
Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.
Key Responsibilities:
Partner Recruitment & Onboarding:
Identify, recruit, and onboard new Salesforce Channel Partners (or System Integrators) that align with our strategic objectives and target markets.
Develop and implement effective partner onboarding programs to ensure rapid ramp-up and productivity.
Educate partners on Aircall's products, services, value proposition, and sales processes.
Partner Relationship Management:
Build and maintain strong, long-lasting relationships with key stakeholders within partner organizations.
Serve as the primary point of contact for assigned partners, addressing their needs, challenges, and opportunities.
Conduct regular business reviews with partners to assess performance, identify areas for improvement, and develop joint action plans.
Revenue Generation & Sales Enablement:
Develop and execute joint business plans with partners to achieve mutually agreed-upon revenue targets.
Provide ongoing sales enablement, training, and support to partners, including product updates, competitive intelligence, and sales collateral.
Collaborate with internal sales teams to ensure seamless hand-off and co-selling opportunities with partners.
Track and report on partner performance metrics, including pipeline, closed deals, and revenue attribution.
Forecasting & Reporting:
Accurately forecast partner sales and contribute to overall company revenue projections.
Provide regular reports on partner performance, activities, and market insights to management.
Program Development & Optimization:
Contribute to the ongoing development and refinement of the channel partner program, including policies, incentives, and marketing initiatives.
Work cross-functionally with Marketing, Product, and GTM teams to support partner needs and program enhancements.
Stay informed about industry trends, competitive landscape, and best practices in channel management
Qualifications
Confident Communicator. Languages: Native German language, English fluent.
You have at least 2-3 years of experience, ideally in partnership development, in a competitive, data-driven environment.
You have a strong understanding of SaaS business models and an interest in technology
Analytical and strategic thinking abilities, KPI driven approach.
Excellent communication, negotiation, and interpersonal skills.
Bachelor’s degree in Business, Sales, Marketing, or a related field.
Entrepreneurial mindset to establish and grow our presence in the DACH market, demonstrating autonomy.
Analytically Minded: Driven to meet and exceed quarterly targets. Systematic approach to working, your decisions are data-informed.
Naturally curious and passionate about learning and adapting to new markets, technologies, and sales strategies.
Strong Communicator: Networking and relationship building are important to you. We are looking for someone outgoing. You are confident to interact with senior-level points of contact.
Team Player: Committed, ambitious, humble, with a systematic approach to working, but most importantly - a great team player!
We believe that these qualities, combined with your professional skills and experience, will make you a standout candidate and a valuable addition to our team at Aircall.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
