Strategic Operations Manager

About Pontosense

Pontosense builds privacy-first sensing technology that protects safety without cameras or wearables.

In home care and senior living environments, our solution safeguards older adults’ safety and dignity, surfaces daily activity insights, enables risk-personalized care, and delivers peace of mind to families — without compromising privacy.

We are growing at approximately 25% month-over-month. Informal systems are no longer sufficient. We are building the infrastructure that turns rapid growth into durable scale.

About the Role

We are looking for a Strategic Operations Manager to architect and implement the operational foundation behind our revenue and operational engine.

Reporting to the COO, you will eliminate structural bottlenecks across the commercial lifecycle, strengthen Sales and Customer Success integration, improve forecasting rigour, and ensure revenue growth aligns with operational capacity. You will translate frontline execution into repeatable operating standards and scalable commercial playbooks.

You will not inherit mature systems. You will build them.

As the company grows, this role is expected to evolve into broader operational leadership through demonstrated ownership and measurable impact.

This is not a pure strategy role.
This is not a CRM administrator role.
This is a builder role.

What You Will Do

Revenue & GTM Systems

• Architect and standardize qualification and handoff structures across Sales and Customer Success
• Partner with the CCO to translate frontline execution into scalable Sales playbooks and commercial operating systems
• Strengthen forecasting discipline and pipeline visibility across the revenue engine
• Define and operationalize core revenue performance metrics
• Systematically reduce variability across the end-to-end commercial lifecycle

Operational & Supply Alignment

• Align growth with delivery and supply capacity through structured planning
• Define operational KPIs across inventory, fulfillment, and capacity planning
• Increase transparency between revenue growth and operational readiness

Strategic Execution

• Lead high-impact cross-functional operational initiatives
• Drive automation and tooling improvements
• Support executive-level reporting and planning

Who You Are

• 3–6 years of experience in high-performance environments (high-growth startups, marketplace or supply-linked businesses)
• Proven track record of building systems, not just analyzing them
• Strong structured thinker with high execution intensity
• Comfortable operating across Sales, Customer Success, and Operations
• Able to own ambiguity and drive clarity without perfect information
• High ownership mindset, low ego, resilient under pressure

Why Pontosense 

• Be part of a mission-driven company reshaping the future of wellness technology.  

• Work with a global team of innovators passionate about improving lives through intelligent sensing.  

• Play a key role in defining customer experience and strengthening our partnerships worldwide.  

• Competitive compensation and performance-based growth opportunities.  

• Comprehensive health and wellness benefits.  

• Flexible, hybrid work environment that values autonomy. 

Our Commitment      

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.       

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.       

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.     

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.      

AI Disclosure:    

In accordance with Ontario’s employment legislation, Pontosense confirms that we do not use artificial intelligence (AI) or automated tools to make hiring decisions. Every application is reviewed directly by our Talent team and hiring managers.    

We believe in a fair and human-centred hiring experience where every candidate is given thoughtful consideration.