Strategic Initiatives Manager

The Strategic Initiative Managers (SIM) team operates at the core of our Health Plan & Customer Experience Operations (CX/HPO) organizations, serving as the connective tissue between strategy and execution. We are essential to driving high-impact work through the planning, management, and execution of organizational goals, priorities, and initiatives -- ensuring a consistent change management and project delivery approach across all of CX. This is not just a strategic supporting role; it's a leadership role that requires owning the process from initial strategic alignment to successful operational execution and delivery. 

We are seeking a candidate with a deep-rooted background in claims operations who possesses a strong understanding of the full claims lifecycle—from initial EDI exchange to adjudication, through to final processing and disbursement. 

What you'll do:

• Strategic Planning & Management: Actively drive and manage the ongoing planning, coordination, and execution of CX’s goals, key outcomes, and strategic initiatives — in partnership with the CX Sr. Leadership Team & relevant Domain leadership.
• Project and Program Management: Directly manage & support simultaneous projects and programs, related to key goals, outcomes, & initiatives.
• Change Management Coordination: Drive and coordinate CX change management activities across critical functions, including Service Design, Knowledge Management (KM), Workforce Operations (WFO), Learning, and Data Operations.
• Program Oversight & Intake: Maintain a comprehensive overview of all domain-impacting projects and programs, serving as a centralized intake for new requests from business stakeholders to ensure proper assignment, scope definition, and alignment with organizational priorities.
• Cross-Functional Collaboration: Partner with groups like Product/Engineering and PMO to support the creation of CX business requirements and coordinate the delivery of CX change management for domain-impacting projects and large-scale implementations.

To be successful in this role, you'll need:

• 5+ years of experience in program management, project management, or a strategic operations role within a large, complex organization.
• Deep functional knowledge of end-to-end medical claims operations, including claim adjudication, processing, and regulatory compliance.
• Wide-ranging experience in both back-office and frontline service operations
• Demonstrated history of coordinating cross-functional change management activities across diverse operational teams & business stakeholders
• Proven experience in strategic planning, project management, and execution within the healthcare or tech sectors.
• Ability to analyze complex problems, think strategically, and make data-driven decisions.
• High degree of autonomy. Must be able to take high level objectives and drive results to completion.
• Proficiency with project management software and tools (e.g., JIRA, Confluence, GSuite).
• Previous Service Design Experience is a plus. 
• Certification in project management (e.g., PMP) is a plus.
• Strong understanding of healthcare technology, including electronic health records (EHR), telehealth, health information systems, and regulatory requirements is a plus.

Pay Transparency Statement 

This is a hybrid position based out of one of our offices: Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office three days per week (Plano, TX) or two days per week (Lehi, UT).#LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 115,000 stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.