Strategic Customer Success Consultant (f/m/d)

About Prewave

Make a Real Difference
At Prewave, we are dedicated to making a positive impact on the world. Our innovative AI solutions help businesses identify and predict global supply chain risks. Our aim is to make supply chains more resilient, transparent and sustainable. By doing this we help companies to ensure fair working conditions, eliminate child labour, reduce waste and promote sustainable practices across global supply chains.

Trusted by Global Industry Leaders
Prewave proudly partners with industry leaders such as BMW, Kärcher, Hilti, PwC, and Porsche. Our supply chain superintelligence helps navigate complex supply chain challenges, ensuring operational integrity and enhancing market leadership.

We’re now looking for a Strategic Customer Success Consultant to join us on this exciting journey!

Your mission

• Be a trusted partner to our strategic customers, building strong, long-term relationships.
• Stay close to their goals, checking in regularly and offering guidance to help them succeed with Prewave.
• Run engaging activities like market trend updates, workshops, and customer roundtables.
• Gather and share feedback, spotting patterns and sharing ideas for product improvements.
• Train and support users, helping them get the most out of Prewave with best practices and tailored advice.
• Present our product’s value, identifying opportunities to grow accounts and add value.
• Be the voice of the customer, sharing insights with our product team to shape future development.
• Juggle multiple projects, keeping timelines on track and communication clear.
• Keep customer data clean and organized, ensuring a seamless experience across tools and platforms.

Your profile

• 8-14 years of experience in a customer-facing role (consulting, customer success)
• Previous experience with leading complex projects for strategic customers
• Excellent organizational and project management skills- managing multiple customer accounts and projects simultaneously
• Tech-savviness and ability to work with various technologies and online platforms
• Familiarity or willingness to work in a high-paced start-up environment
• Valid work permit for Austria
• Fluent English skills; any additional language is a plus

• Previous experience in technical industry/environment
• Previous experience or exposure to supply chain environment
• Previous experience in procurement industry/environment

What we offer you

• An extensive compensation package
  We are offering an attractive compensation package that consists of a base salary and a performance-based bonus. The minimum OTE (on-target-earning), which is the projected salary (base + bonus), for this role is EUR 52.000 gross a year. The actual compensation package is based on your qualifications and experience.
• Inclusive and Supportive Work Environment: Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds, identities, and experiences are valued. Your voice is important here.
• Work-Life Balance: Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life.

• Celebrate Your Birthday: Enjoy an extra vacation day to make your birthday special.
• Office Snacks and Fruits: Stay energised with a variety of snacks and fresh fruits available in the office.
• Engaging Team Events: Join us for cheese tastings, Ping-pong tournaments, company dinners, seasonal celebrations, and more to foster a vibrant team spirit.
• Health and Wellness Initiatives: Participate in team sports through our partnership with Eversports, support your mental well-being with guidance from our workplace psychologist, and benefit from health initiatives such as shiatsu sessions, vaccinations and regular health check-ups to prioritise your physical and mental well-being.
• Your device of choice: whether it's Windows, MacOS or Linux, we'll let you choose your preferred operating system.