We are looking for a dynamic Strategic Account Manager to represent us as our primary business leader supporting and expanding our largest and most important customer accounts in the West Coast. This strategic leader role requires dedicated development and execution of account strategy. This is the ideal account management role for someone who is passionate about creating meaningful relationships within complex accounts as well as having strong program and project management skills to deliver drive NPS on existing business and to uncover, hand off new opportunities for closure.
HeadLight delivers industry-leading construction oversight and inspection solutions unify your teams with trustworthy, real-time project data to deliver quality infrastructure. HeadLight solutions are used on transportation construction projects nationwide; customers include state departments of transportation, top-tier consulting engineering firms, contractors, equipment manufacturers, and industry-related materials companies.
Job Description:
The Strategic Account Manager will take a cross functional leadership role – with a team that spans Operations, Sales, Marketing, Product, and Client Success – to develop and execute growth strategies to maximize value delivery for our most important enterprise customers and public owners. The Strategic Account Manager will be managing multiple, complex projects for customer delivery and will be directly responsible for the retention and growth of strategic accounts. The role reports to the VP of Client Success.
What You Get To Do:
- Lead a cross functional team that spans across all departments at HeadLight and spearhead the effort to maximize value delivery for our most important customers
- Be the primary person of contact for your assigned strategic accounts in all business and strategy aspects for HeadLight internally and externally
- Work closely with the customer leadership team to determine success criteria, manage change, develop project plans, and manage implementation and delivery
- Partner with the account CSM (Customer Success Manager) and Technical Support teams to ensure HeadLight products are delivered on time, on scope and within budget
- Create detailed strategic account plans designed to attain pre-determined goals around retention and account expansion
- Discover new revenue and product opportunities through deep understanding of the client’s business, processes, and needs
- Meet or exceed revenue targets by creating effective plans that will expand the customer’s use of HeadLight technology
- Stay up to date with industry trends
Requirements
- 5+ Years of proven experience in enterprise account management and complex change management
- Experience working in the construction technology industry
- High level of adaptability to client and industry trends
- Experience with customer program management or managing the life cycle of a customer, from onboarding to delivery
- Strong skills with prospecting new leads, navigating complex organizations, and performing market research to uncover new business opportunities
- Proven track record of meeting or exceeding revenue and NPS goals
- Excellent communication/presentation skills and ability to build long term relationships based on sincere dedication to delivering client value
- Data driven approach to decision making
- Strong leadership skills
- A strong business acumen and ability to quickly and effectively uncover customer needs and solution gaps
- Experience working cross functionally toward a shared goal, regardless of reporting relationship
- This position requires up to 30% travel to visit key accounts
How You Will Be Successful:
- We Are Customer Focused: We work to deeply understand our customers to help reach shared goals, leveraging our technology and collective expertise to deliver successful outcomes.
- We Earn Trust: We communicate transparently and honor our commitments to build trust with one another and with our customers.
- We Bias Toward Action: We choose to act fast and be nimble. We seek data to guide our actions, take calculated risks, and evaluate our successes and failures. We celebrate our wins, and learn from our mistakes.
- We Embrace Growth Mindset: We are curious and comfortable being uncomfortable. When challenges arise, we view them as opportunities for growth.
- We Cultivate Ownership Culture: We establish accountability for each other as we pursue shared goals. We seek opportunities to tap in and make commitments in service of the company.
- We Invest with Intention: We are thoughtful about how we spend our time and energy, putting in the work to ensure greater and more positive future impacts.
The salary range for the Strategic Account Manager role is $130,000-$165,000. Exact compensation will be based or adjusted on skills, experience and location. We will provide more information on our benefits and stock options upon requests.
Benefits
Medical
Dental
Vision
PTO
