Strategic Account Manager

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!

RapidSOS is an intelligent safety platform that harnesses artificial and human intelligence to fuse life-saving data from 600M+ connected devices, apps, and sensors from 210+ global technology companies, then delivers it to over 22,000+ public safety agencies in 11 countries. Powered by RapidSOS HARMONY, the industry’s first purpose-built AI for public safety, RapidSOS empowers first responders with real-time intelligence and the situational awareness needed to help protect property and save lives. Learn more at www.RapidSOS.com.

What this role is about: 

The Strategic Account Manager (SAM) is the long-term commercial owner and primary hunter within our largest, most critical enterprise accounts. As an individual contributor, you will own a significant quota, focused on maximizing Net New Annual Recurring Revenue (NNARR) and Customer Lifetime Value (CLV) through aggressive expansion and upsell discovery. This role demands exceptional proactive executive engagement and a deep partnership with the RapidSOS Forward Deployed Architect (FDA) to co-develop customized, novel solutions that unlock strategic growth and secure massive new business inside the assigned incumbent accounts.

What you’ll do: 

• Account Growth & Relationship Management: Own long-term commercial relationships post-sale. Build a deep understanding of customer organizational structure, customer goals, operations, and success metrics to drive adoption, retention, and growth. Serve as the primary commercial contact.
• Solution Selling & Expansion: Identify upsell, cross-sell, and new solution adoption opportunities within existing strategic accounts. Partner closely with the Forward Deployed Architect (FDA) and Product teams to position new capabilities across multiple Line of Businesses within the account and maximize CLV.
• Renewal Strategy & Retention: Own renewal forecasting, negotiation, and execution. Proactively mitigate churn risks by addressing value gaps, ensuring measurable ROI, and reinforcing alignment with evolving customer needs.
• Executive Engagement & Advocacy: Cultivate and maintain executive relationships (C-suite, Product, Safety, Operations) within the client organization. Elevate RapidSOS’s strategic relevance by driving thought leadership and mutual growth planning.
• Customer Success Partnership: Collaborate closely with Customer Success Managers to ensure adoption milestones are achieved and value realization is rigorously demonstrated. Co-create account success plans aligned with both RapidSOS and client KPIs.
• Operational Excellence & Data Insights: Maintain CRM accuracy, pipeline visibility, and forecast discipline in Salesforce. Leverage usage analytics, feedback loops, and ROI reporting to inform expansion strategies and renewals.
• Customer Advocacy & Enablement: Identify and nurture advocates within customer organizations. Drive case studies, reference calls, and co-marketing initiatives to amplify customer success stories.
• Internal Collaboration & Enablement: Partner cross-functionally with Sales Engineering, Product, Legal, and Finance to ensure commercial terms and operational requirements are optimized for long-term success.

What we’re looking for in our ideal candidate: 

• 5-7 years experience in consultative B2B Strategic Account Management, with a primary focus on maximizing Net New ARR via cross sell and upsell, renewal ownership, and maximizing CLV in a SaaS environment.
• Executive Engagement Proficiency: Proven success cultivating and influencing C-suite, Product, and Operations leadership within large enterprise organizations.
• Solution Selling & Architecture Partnership: Ability to quickly understand complex technical integrations and partner effectively with a Forward Deployed Architect (FDA) to design and articulate customized solutions.
• Renewal Discipline & Forecast Accuracy: Demonstrated history of owning and successfully negotiating large, complex enterprise renewals and managing renewal forecasting in Salesforce.
• Data-Driven Account Insights: Proven capability in leveraging usage analytics, ROI reporting, and data to proactively inform account strategies and mitigate churn.
• Strong Alignment with Values: An innate commitment to the mission of saving lives and an ability to operate with the urgency, trust, and collaborative mindset required for success at RapidSOS.

What we offer: 

• The chance to work with a passionate team on solving one of the largest challenges globally 
• Competitive salary and benefits and equity participation 
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The base salary range for this role is $140,000 - $165,000, with a potential OTE of $280,000 - $330,000.  This role will also be eligible to receive equity options.

If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/

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