Strategic Account Manager

Strategic Account Manager ➡️ Want to own and grow high-value enterprise relationships in a global, pre-IPO SaaS company? ➡️ Experienced in managing complex accounts and ready to drive strategic expansion, not just retention? ➡️ Thrive in executive-level conversations and long-term partnership building? ➡️ Motivated by working with innovation-driven organisations at the forefront of R&D and IP transformation? ➡️ Excited by a culture that pushes boundaries, rewards curiosity, and invests in your growth? If this sounds like you, we’d love to hear from you. Role Summary: We have an exciting opportunity for a Strategic Account Manager to join our Client Success team in Singapore. In this role, you will own and grow a portfolio of strategic enterprise and key accounts, with a strong focus on renewals, expansion, and executive-level relationships. You will partner closely with senior stakeholders to help them maximise the value of Patsnap across their IP and R&D workflows, while identifying and executing new growth opportunities within complex, multi-stakeholder organisations. The role is strategically balanced between approximately 60% expansion and strategic new business within existing and named accounts, and 40% renewals and account retention, requiring a strong commercial mindset alongside relationship excellence. This is a high-impact, commercially focused role for someone who thrives in enterprise environments, enjoys building long-term partnerships, and wants to play a key role in scaling revenue through customer success. This is an in-office position based in our Singapore office. Who are we? Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle — using industry-leading, domain-specific AI to generate and validate ideas to bring innovative products to market faster, better, and cheaper. More than 12,000 R&D and IP teams worldwide use and trust Patsnap to innovate and bring products to market faster. We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom. What You'll be Doing:

Own and grow a portfolio of enterprise and key accounts, driving revenue through renewals, upsell, cross-sell, and strategic expansion

Build and maintain trusted relationships with C-level and senior stakeholders, acting as a strategic advisor rather than a transactional seller

Lead executive business reviews, account planning sessions, and quarterly business reviews (QBRs) to align Patsnap’s value with customer priorities

Develop deep understanding of your customers’ IP strategy, R&D workflows, and commercial objectives, tailoring solutions to enterprise needs

Identify and develop new opportunities within existing and target enterprise accounts, particularly within industries such as high tech, energy, manufacturing, legal, education, automotive and more. 

Manage complex sales cycles involving multiple stakeholders, long decision timelines, and enterprise procurement processes

Partner cross-functionally with Product, Solutions Consulting, Customer Success, and Leadership to drive customer outcomes and resolve escalations

Maintain accurate pipeline management and forecasting using a data-driven, disciplined sales approach

Stay up to date on Patsnap’s product capabilities and clearly articulate value at an executive and business-outcome level

Consistently meet or exceed revenue targets and key performance indicators

About You:

3-5+ years of experience in enterprise SaaS sales, key account management, or strategic account management within the APAC region

Proven experience managing large, complex enterprise accounts and engaging confidently with C-level and senior decision-makers

Strong executive presence with excellent communication, presentation, and stakeholder management skills

Demonstrated success driving account expansion, renewals, and long-term customer value, not just net-new logos

Experience navigating multi-stakeholder buying groups and enterprise sales cycles

Background or exposure to Life Sciences, Manufacturing, Engineering, Chemicals, or R&D-led organizations is a strong plus

Experience in enterprise SaaS environments preferred

Proficiency in Mandarin Chinese is a nice-to-have

Highly self-motivated, commercially driven, and comfortable operating in a fast-paced, high-growth environment

Strong sense of ownership and collaboration, with experience working cross-functionally

What You'll Love:

Employee insurance benefits including outpatient, medical, personal accident, critical illness and dental coverage upon day one.

Annual leave allowance, medical leave, marriage leave, paternal leave, unpaid infant care leave, childcare leave, compassionate leave policies.

Small monetary gifts from Patsnap for milestone moments and life events.

Additional flexible benefits for employees who have served 3 years and above.

Our Values:

Integrity: We hold each other accountable for our actions

Leadership: We lead by example and inspire each other to reach for new heights

Openness: We are open and honest and share our ideas with care and consideration

Growth: We are lifelong learners who aspire to improve each day

Innovation: We seek out new ways to solve problems

Customer: Our customer is at the center of everything we do. Their success is our success