Strategic Account Manager

AI overview

Manage a high-value portfolio of strategic accounts while driving retention and revenue growth for a leading compliance SaaS platform.

Infopro Digital is recruiting for a Strategic Account Manager to support the growth of our industry-leading compliance SaaS platform Red On Line. This is an exciting opportunity to join a fast-growing international business and take ownership of a high-value portfolio of strategic accounts across the UK, Europe, the US, and emerging markets.

Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities.

Red On Line is a global B2B SaaS company headquartered in France, specialising in compliance and regulatory intelligence solutions. Our platform and subscription services help organisations manage risk, stay compliant, and make informed operational decisions. With clients across France (FR), DACH, the UK, the US and beyond, we operate in a dynamic, mission-driven environment focused on innovation and customer success.

Our teams are collaborative, commercially driven, and passionate about supporting our clients through best-in-class technology and services.

About the Role

As a Strategic Account Manager, you will manage a portfolio of high-value, complex and strategically important subscription clients, driving retention, revenue growth and long-term partnership value. You will focus on deepening engagement, expanding multi-product adoption, and uncovering opportunities across global operations.

You will:

  • Own a focused portfolio of strategic accounts with multi-market or multi-product potential.
  • Lead all renewal, negotiation and commercial expansion discussions, ensuring high retention and reduced churn.
  • Develop account strategies to expand usage, deepen relationships and maximise contract growth.
  • Build strong, trusted relationships with senior stakeholders across compliance, operations, and EHS leadership.
  • Partner closely with Pre-Sales, Client Success, Marketing and Product to shape value-driven account plans.

Key Responsibilities

Portfolio Management

  • Manage a targeted portfolio of strategic accounts across multiple regions.
  • Prioritise growth opportunities using client insight, product usage data and strategic potential.
  • Maintain accurate forecasting, account planning, and pipeline management within the CRM.

Upsell & Cross-Sell

  • Identify expansion opportunities across product modules, user groups and additional geographies.
  • Run strategic discovery sessions and deliver tailored, C-suite-appropriate proposals.
  • Collaborate with Pre-Sales and subject matter experts to support complex or technical discussions.

Renewals & Commercial Ownership

  • Own the full renewal lifecycle, with a proactive, value-led approach to retention.
  • Mitigate churn through early risk identification and strong stakeholder alignment.
  • Consolidate contracts and shape multi-year, multi-product strategic agreements.

Client Engagement & Relationship Building

  • Build strong, long-term relationships with senior operational and compliance leaders.
  • Conduct regular value reviews, strategic planning sessions and performance discussions.
  • Monitor account health and collaborate closely with Client Success to drive adoption and satisfaction.

Internal Collaboration

  • Work cross-functionally with Client Success, Product, Pre-Sales and Marketing to deliver excellence.
  • Escalate risks early and orchestrate internal resources to resolve complex client challenges.

Requirements

  • 2–3+ years’ experience in account management, customer success or commercial SaaS roles.
  • Experience managing strategic or high-value accounts strongly preferred.
  • Strong communication, executive-level presentation, discovery and negotiation skills.
  • Commercially minded with a proactive, growth-oriented mindset.
  • Confident managing multiple priorities in a fast-paced environment.
  • Bachelor’s degree in Business, Marketing, or a related field.

Benefits

    • Hybrid working with flexibility options.
    • Excellent holiday allowance that increases with tenure.
    • Your birthday off—on us.
    • Access to a 24/7/365 Employee Assistance Programme.
    • Extensive learning and development opportunities via Generation Infopro.
    • Paid volunteer days to support community impact initiatives.

Global Employee Benefits Include:

    • 25 days annual leave (rising to 30)
    • Group personal pension plan
    • Life assurance
    • Interest-free season ticket loan
    • Private medical insurance
    • Employee assistance programme
    • Bonusly employee recognition
    • Employee discount scheme
    • Eye-care vouchers
    • Discounted gym membership
    • Agile/remote working
    • Bike to work
    • Buying additional holiday
    • Dental insurance
    • Give as you earn
    • Partner gym membership
    • Health cash plan
    • Personal accident insurance

  • Learn More About Us
  • Infopro Digital connects professional communities.
    Our brands are leaders in construction & public sector, automotive, industry, risk & insurance, and retail.
    Our solutions enable decision-makers to make informed decisions and help organisations drive sustainable performance.

  • Equal Opportunities
  • We provide equal opportunities to all employees and applicants. Data collected for monitoring purposes is anonymous, confidential, optional, and never seen by hiring managers.

Perks & Benefits Extracted with AI

  • Flexible Work Hours: Hybrid working with flexibility options.
  • Learning Budget: Extensive learning and development opportunities via Generation Infopro.
  • Paid volunteer days: Paid volunteer days to support community impact initiatives.
  • Paid Time Off: 25 days annual leave (rising to 30)
  • Wellness Stipend: Access to a 24/7/365 Employee Assistance Programme.

Infopro Digital delivers thought-provoking intelligence to bring clarity to the world’s most complex markets. Our global team of analysts, journalists and producers helps you connect the dots in the global finance and insurance markets to understand the inter-relationships between risk management, risk transfer, policy, technology and innovation. We are focused on helping you achieve the best results – either to generate new business opportunities or track emerging best practice – with our unique intelligence. Our Promises We provide an AUTHORITATIVE account of market trends, using an analytical approach based on multiple perspectives to bring clarity and insight to complex topics. Our COLLABORATIVE approach brings people and solutions together from across our markets to drive innovation and address industry challenges. We deliver THOUGHT-PROVOKING content, we break new ground and explore new territories, uncovering the potential for disruption and enabling change through valuable, actionable insights. Values Nothing is more important than our INTEGRITY. Impartial and trustworthy content is at the heart of who we are. We are here to create an IMPACT and to add value externally for our customers and internally for our teams We have a VISION of where our markets are heading. Our role is to think big, identify and explain shifts in our markets. We deal in trendlines rather than headlines. We are RESILIENT. Our customers rely on us, so we have to be here for the long term, anticipating and adapting to new dynamics in our markets and our own industry. We create unique, in-depth and proprietary information valued by the experts who transfer and manage risk in the world’s financial markets our information considers the inter-relationship between Policy, Regulation, Structuring, Trading, Investing, Technology, Best Practice and Innovation. Our clients “connect the dots”, generate new business opportunities and improve their operational efficiency using our intelligence solutions.

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