Strategic Account Manager

TLDR

Drive upsell and cross-sell of Freshdesk's broad product offerings while building the company's presence in the U.S. market and collaborating with the Development Center in India.

Freshdesk is looking for driven sales professionals with prior SaaS sales experience focused on our strategic customer base to drive upsell and cross sell of our broading product offerings.  As a Strategic Account Manager, you will be playing a leading customer facing role in accelerating Freshdesk's revenue growth in the U.S and you will have the opportunity to help build Freshdesk's presence in the U.S. market working in collaboration with the company's Development Center in India.

  • Hunter/Farmer with 5-8 years experience in F1000 Account Sales and Account Management
  • Ability to self generate opportunities 
  • Strong "relationship" sales person with proven track record selling 6 figure deals
  • Ability to Interact with users through C-Level executives
  • Preference for prior relationships in the assumed account portfolio
  • Strong understanding of customer support and experience with the relevant processes a large organizations deals with
  • Solid understanding of "Value" selling across various lines of business
  • Proven quota over-achiever
  • Excellent written and presentation skills
  • Technical ability to work with PowerPoint, Adobe, Spreadsheets
  • Solid "Strategy" setter with ability to set "vision" for the customer
  • Background in selling to mid to large enterprises
  • Four year university/college degree required

We'll be offering competitive salary, stock options, sales commission and benefits package for employees. 

Freshdesk builds cloud-based customer engagement software designed to help businesses manage customer interactions across multiple channels. Targeting companies of all sizes, it offers a suite of tools that streamline support and enhance customer satisfaction. What sets Freshdesk apart is its focus on driving engagement through intuitive solutions that adapt to the needs of modern businesses.

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