Strategic Account Manager-Boston, MA

About the job 

Celebrating 40 years, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers.  Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners' loyalty programs. 

Our Culture  

At Rewards Network, you will find a passionate and diverse group of professionals that enjoy working collaboratively, solving problems, and taking ownership of not only their own careers and success, but the success and continued growth of the organization. We take pride in partnering with the world's most powerful loyalty programs to bring full price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential. 

Job Overview 

The Strategic Account Manager will serve as the main business contact and resource for existing Restaurant owners within a defined region, meeting on a regular basis to review reporting, and address any concerns. This role reports to the Regional Sales Managers. As part of the sales team, the Strategic Account Manager’s main responsibility is to ensure client satisfaction, retention, contract renewals and conduct up-sell conversations to communicate how RN’s products and services add value to their business and provide incremental revenue growth.  

What you’ll bring to the table: (Responsibilities)  

• Collaborate with Account Executives to identify accounts slated for renewal and opportunities for upsell. 
• Consistent and effective management of current clients to reduce attrition.  
• Conduct welcome appointments, engage with clients first hand, ensure a smooth onboarding to RN’s platform.   
• Contact existing clients to qualify them for merchant cash advance products, meeting monthly targets. 
• Build meaningful relationships with Account Executives to help retain, renew, and/or upsell clients. 
• Confirm business information provided and viewed on our websites is accurate and up-to-date, working with our internal Client Content team to resolve issues. 
• Review business intelligence reporting tools and provide insights and implications to clients as well as consult on possible solutions/ideas to grow their business or address challenges. 
• Spend significant time in the field within assigned geography, visiting with at least 12 restaurants/clubs/bars per week for business review meetings. 

Do you have the right mix of ingredients: (Requirements)  

• Bachelors Degree strongly preferred. High school diploma or general education diploma (GED) and 5 years of related Account Management experience; or Associates degree and 2 years of related Account Management experience required.
• Previous Account Management, Customer/Client service experience is required.
• Previous experience delivering client service with a focus on high-touch customer service; strong interpersonal, written and verbal communication skills required.  
• Experience using a CRM system such as Salesforce; AS400 system preferred but not required.
• Technical proficiency with MS Excel, Word, PowerPoint, and Outlook.
• Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills and ability to explain complex reporting in terms that others can understand; serve as an expert to the client on data analytics.  
• Solid teamwork, judgment, presentation, mathematical and decision-making skills.
• Attention to detail and excellent organization skills along with self-motivation.
• Self-motivated and able to thrive in a results-driven environment.
• Ability to work independently and respond with flexibility.
• Willingness to spend considerable time in the field each week, meeting with existing restaurant/club/bar clients 
• Valid driver’s license and reliable vehicle required. 

What you’ll love about us: 

• Competitive base salary, monthly bonus incentive and eligibility for additional prizes for winners of sales contests and annual President’s Club. 
• Sales Academy – We provide in-depth training for our new hires to learn as a group. Real life lessons and a thorough understanding of our products and solutions give you vast confidence as you interact with clients. After all, your success is our success. 
• Virtual work environment including all necessary technology (cell phone & laptop) to excel in a remote capacity. 
• Competitive Paid Time Off and company holidays 
• Generous dining reimbursement when you dine with our restaurant clients.  
• 401(k) plan with a company match 
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants) 
• Partnership with Rx n Go, offering certain prescriptions for free. 
• Two dental plan options and a vision plan 
• Flexible Spending Accounts and a pre-tax commuter benefit program 
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans 
• Short Term and Long-Term disability  
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance 
• Employee Life Assistance Program 

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.