Strategic Account Director

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. 

Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Serve as a strategic partner to key decision-makers and stakeholders in assigned enterprise accounts, driving cross-sell and up-sell initiatives across business units.
• Develop and execute account expansion plans tailored to the unique structure, goals, and challenges of each client organization.
• Establish trusted, advisory relationships with C-level and senior executives, articulating Higher Logic's value proposition in the context of the customer's strategic priorities.
• Collaborate closely with Customer Success, Product, and Marketing teams to align solutions with customer needs and influence the customer roadmap.
• Lead the orchestration of complex sales cycles, including multi-stakeholder negotiations, executive presentations, and contract development.
• Maintain a high level of knowledge about Higher Logic's solutions and the broader market landscape to anticipate client needs and provide thought leadership.
• Consistently meet or exceed growth targets for assigned accounts.
• Accurately forecast revenue and maintain detailed documentation of pipeline activity and customer engagements.
• Conduct all business in accordance with Higher Logic policies and procedures.
• Other job-related duties as assigned.
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned

KNOWLEDGE AND ABILITIES REQUIRED:

• Demonstrated ability to navigate complex enterprise environments and influence senior-level decision-makers.
• Exceptional communication, presentation, and interpersonal skills.
• Deep understanding of enterprise sales strategy, value-based selling, and account planning.
• Highly strategic, analytical, and results-oriented with a strong commercial acumen.
• Adept at identifying business opportunities, negotiating contracts, and closing high-value deals.
• Comfortable working independently in a dynamic, fast-paced environment.