Company And Culture
Complex is the definitive platform for global youth culture and music lifestyle, seamlessly integrating cutting-edge content, commerce and live experiences with unparalleled scale. Through innovative content, Complex tells stories of music, streetwear and style, sports, art and beyond. Its content engages in a dynamic conversation with the audience, reflecting and shaping the zeitgeist of convergence culture. A powerful media juggernaut paired with a curated marketplace, Complex is redefining the way fans interact with their favorite brands and artists and reshaping the future of digital culture and commerce.
Why We're Hiring
The Complex Store Manager is responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Their duties include creating and executing business events, training sales staff and brand ambassadors and liaising with internal and external stakeholders.
They will work closely with Marketing, the Complex events team, and the relevant internal stakeholders (Brand, Merchandising, Partnerships, Music, etc) to build a strategy for success across all IRL events at their store location. They will ensure that the store team is executing on these strategies and are meeting key performance indicators. They will also lead and implement the in-store sales strategy and training, scheduling of their team of sales staff in coordination with the programming calendar.
What You'll Do
Serve as key point-of-contact for the retail location for internal Complex stakeholders as well as external vendors, partners and local community
Collaborate with internal Complex stakeholders and their external partners to create, implement and deliver high velocity, successful retail events and deliver on each event’s specific strategic objectives
Create staffing and security quotes for each event to share with event partners for approval; ensure invoices are sent out post-event for repayment from event partner
Collaborate with your lead and peers to establish and evolve measurable performance standards and hold yourself and your people accountable to meeting those standards consistently
Respond to customer or partners issues and feedback in a professional and timely manner
Ensure store compliance with local health and safety regulations
Ensure Complex acquires necessary permits for each event to ensure city compliance
Develop and arrange promotional material, build outs, cleaning, and in-store displays for all events
Communicate with external production partners to create buildout timelines and deadlines
Oversee and coordinate inventory delivery, counts, sales and returns on an event by event basis, collaborating with external merchandising partners as necessary
Prepare detailed event recap reports for each event including successes, customer expectations, sales information, areas to improve moving forward, etc.
Undertake and delegate administrative duties to retail team
Work with Complex Marketing and operations to establish reporting that showcases the success of your function and the value of the store
Identify the highest potential within your people and empower them to grow
Effectively communicate the vision, purpose, and objectives of Complex’s storefront to the retail team and any hired 3rd-party vendors
Hire, train, and lead effective team members, including brand ambassadors, to deliver an exceptional experience for the community and to ensure that all events are staffed and organized appropriately.
Deliver necessary reports (i.e. Luminate) as requested on time
Manage store maintenance and ordering supplies for the bathroom, staff kitchen, etc.
Who You Are
5+ years of leadership experience
Experience running or managing a business
Experience facilitating community events
Experience with events and event production
Available to work nights and weekends
Build positive and sustainable relationships in the community with key individuals, groups and organizations
High organizational and project management skills
Design and implement sales programs that improve the quality of consumer experience and promote Complex’s long-term business strategies and goals
Knowledge with NY permitting, experience with coordinating event security, liaising with vendors, etc
What We Offer
Best in class health, dental, and vision insurance
Healthcare FSA
Dependent Care FSA
Commuter Benefits FSA
Short-term/long-term disability and life insurance
Paid Parental leave
401k with 4% match
Pet Insurance
Legal and Identity Theft Plans
Vacation time and sick days
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.
