Store Manager, Japan

WHO WE ARE 

Let Our Journeys Enrich Life

Carry essentials exist to make movement a worry-free experience, allowing us to focus on the bigger picture of our journeys. Today's industry brands are exhibiting a growing disconnection from the deeper purpose of movement, seen in standard-fare products that neither challenge norms nor present new solutions that facilitate better mobility.

LOJEL is about refocusing on how people move, but more importantly, why: connection. Putting the purpose of our journeys at the forefront of the discussion opens up opportunities for innovation. This process of discovery is what lets us empower people to move better and focus on what truly matters.

Our mission is to spark the human connections that make the world a better place—by empowering people’s journeys with thoughtful carry essentials for travel and everyday movement. We are Driven By Diversity, Intentional By Design and Purposely Positive—core values upholding our ultimate goal to inspire movement within communities and across the globe.

LOJEL is an international carry essentials brand—founded in Japan in 1989, currently headquartered in Hong Kong with teams in North America, Europe, and the Asia Pacific—and is sold in 15 territories across the globe.

SUSTAINABILITY AT LOJEL

At LOJEL, we're committed to driving positive change. We recognize the challenges our world faces, particularly with the looming climate crisis. The future is uncertain, and as a forward-thinking brand, we're dedicated to taking action. 

Sustainability is at the core of our mission. By 2026, we aim to achieve B Corp certification, becoming climate neutral, and ensuring that 50% of our products are crafted from recycled or sustainable materials. To achieve these goals, we're building a team that's ready to take on this challenge head-on. Join us in making a meaningful impact on our planet while embracing a rewarding career at LOJEL.

ABOUT THE ROLE

At LOJEL Japan Co., Ltd., which began operations in 2024, you will be responsible for the overall management of store operations for LOJEL’s first store in Japan. As the Store Manager, you will not only lead by example but you remember to put your team and the customer first. You know how to balance running the store efficiently and profitably while ensuring a positive and motivated work environment.

Reporting to the General Manager, Japan, this position will primarily involve working at a directly managed store in Tokyo, with training and other activities conducted at our Yokohama office until the store opens.

While the primary focus is on domestic store operations, this role will also require collaboration with headquarters and other global offices. This presents a rewarding opportunity for someone eager to grow professionally in a dynamic global environment.

RESPONSIBILITIES

• Oversee the planning and development of store operations.
• Manage store equipment and facilities effectively.
• Participate in meetings with the HQ retail department to present store plans and localize PR initiatives for retail.
• Handle recruitment, training, attendance, and shift management for retail staff.
• Manage daily store operations, ensuring excellent customer service and product sales.
• Perform cashier duties, including managing cash flow and sales transactions.
• Coordinate stock replenishment, goods inspection, and inventory management with our warehouse.
• Arrange shipments to customers and stores.
• Address inquiries directed to stores via telephone, email, and other channels.
• Oversee store layout and cleanliness to ensure a welcoming environment.
• Work closely with HQ and outsourced contractors to ensure retail openings proceed smoothly.
• Assist in preparing documents for new store openings and supervise the schedule.
• Ensure all retail operations run smoothly and without errors.

QUALIFICATIONS

• Valid work permit in Japan.
• Proven experience in retail sales roles.
• Extensive background in retail store operations, preferably at the store manager level or other management positions.
• Strong leadership, interpersonal, and communication skills.
• Experience with store launches is a plus.
• Familiarity with the luxury consumer goods or high-end market is desirable.
• A solid background in selling suitcases, bags, and leather goods is an advantage.
• Passion for collaborating with global teams is a bonus.
• Native-level proficiency in Japanese is required; reasonable English proficiency is desirable.

*Please send your resume in Japanese to clarify your Japanese skills.