Store Manager, Full-Time - Soho - Manhattan

Who we are:

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

What You’ll Do:

• Own the business. Drive sales, hit goals, and lead the store with heart while balancing budgets and performance.
• Lead the floor with energy and intention, delivering a world-class, customer-first experience that turns every visit into a Ref moment for our customers.Inspire and coach your team throughout the day to develop talent, celebrate wins, and level up performance through feedback and recognition.
• Set the standard for service and empower your team to exceed expectations, personalize every interaction, and make sustainability feel effortless.
• Manage performance positively to identify sales and service improvements, create learning moments and opportunities and drive accountability to achieve results.
• Partner with our corporate and support teams to share product insights and influence business decisions.
• Keep operations on point from visual presentation and inventory accuracy to scheduling and loss prevention.
• Build a culture of connection where the team feels motivated, supported, and proud to represent the Reformation brand.
• Keep the Soho flagship buzzing with Ref style and sustainability, creating unforgettable experiences.

What you’ll bring:

• Minimum of 5 years Retail Experience required. 
• Minimum of 10 years Retail Management Experience required. 
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced, cross functional team environment setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• The drive to take on new challenges with the self-motivation for continuous personal and team development.
• The ability to set clear objectives and inspire the team to reach their highest potential.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement.
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes.
• A proactive and entrepreneurial sense of urgency and ability to prioritize important work.
• A keen eye for identifying and evaluating new business opportunities.

Key Requirements:

• Availability to work a minimum of 40 hours per week, with open availability across a full 7 day work week.
• Ability to work a flexible schedule (days, nights, weekends, & holidays) with a passion to do what it takes to meet business needs.
• Understanding of retail labor laws and compliance requirements.
• Strategic ability to schedule the right team at the right time.
• Experience with Google tools like gmail, drive and sheets (because that's where most of our work is done).

Compensation:

The wage for this full-time position starts at $100,000 - $125,000 per year.

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. 
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. 
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis. 
• Build your Ref style with a clothing discount.
• Amazing culture events (hello, Ref Values Week!), you know, all the meaningful and fun stuff!
• Global collaboration with teams across LA, NYC, London, Paris and beyond.

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

CRPA Notice found here

Want some more?! - Sustainability, Forbes, Fast Company