Store Manager - Aeon Mall Ha Dong/Hai Phong

About the company:
Xiaomi is a global technology leader specializing in the design, development, and sale of innovative consumer electronics and smart hardware. Known for its high-quality products at accessible prices, Xiaomi is committed to creating a seamless ecosystem of smart devices. With a strong presence in over 100 countries, Xiaomi is dedicated to delivering cutting-edge technology and exceptional customer experiences. The company fosters a dynamic and inclusive work environment, encouraging innovation and professional growth.

Job responsibilities:
- Oversee daily operations of the Xiaomi store at Aeon Mall Ha Dong/Hai Phong, ensuring smooth and efficient functioning.
- Lead, train, and motivate the store team to achieve sales targets and deliver excellent customer service.
- Monitor and analyze store performance metrics, including sales, customer satisfaction, and inventory levels, to identify areas for improvement.
- Develop and implement strategies to drive foot traffic, increase sales, and enhance the overall customer experience.
- Ensure compliance with company policies, procedures, and standards, including visual merchandising and store cleanliness.
- Manage inventory levels, coordinate stock replenishment, and minimize stock discrepancies.
- Handle customer inquiries, feedback, and complaints professionally to maintain high levels of customer satisfaction.
- Prepare and present regular reports on store performance to senior management.
- Collaborate with marketing and regional teams to execute promotional campaigns and events.
- Maintain a safe and secure environment for customers and staff by adhering to safety and security protocols.

Job requirements:
- Bachelor’s degree in Business Administration, Retail Management, or a related field is preferred.
- Proven experience as a Store Manager or in a similar retail management role, preferably in the consumer electronics or technology sector.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills to build strong relationships with customers and team members.
- Results-driven with a track record of achieving sales targets and improving store performance.
- Proficient in using retail management software and Microsoft Office applications.
- Strong problem-solving and decision-making abilities with attention to detail.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Fluency in Vietnamese and proficiency in English is required.
- Flexibility to work weekends, holidays, and extended hours as needed.

Job benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for career advancement within a global technology company.
- Comprehensive training programs to enhance professional skills and knowledge.
- Health and wellness benefits, including medical insurance.
- Employee discounts on Xiaomi products and services.
- Dynamic and inclusive work environment fostering innovation and collaboration.
- Paid time off, including annual leave and public holidays.
- Regular team-building activities and company events.
- Supportive management and a culture of recognition and appreciation.