You will oversee the effective implementation of new SmartStock installations and the development of existing SmartStock sites. This role involves managing all aspects of the implementation process and ongoing site management, ensuring maximum customer adoption, satisfaction, and operational efficiency. The role is pivotal in driving customer engagement and ensuring the seamless integration of SmartStock solutions into client operations.

Key Responsibilities:

Implementing, mobilising and on-going maintenance of SmartStock Solution installations.
Acting as the liaison between the internal SmartStock co-ordinators, Rexel, Inventor-e and customer to ensure that all required tasks and milestones are met to hit implementation date. ·
Co-ordinating with the Customer, Internal SmartStock Co-ordinators and Branch Colleagues project manage multiple implementations simultaneously across designated areas. ·
Delivering of all relevant Key Performance Indicators, targets and objectives are achieved. ·
Actively keep up to date with current and new Rexel SmartStock Solutions, customer offers and be considered an expert to support both customers and Rexel Teams. ·
Support and ensure that inventory levels are optimised, any possible additions to profile are highlighted to the customer to increase Rexel SOW ·
Delivering live training sessions of the full suite solutions to Customers at their premises as well as exhibitions, branch demonstration days and seminars.

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success as a SmartStock Technician include:

COLLABORATION – Building partnerships and working collaboratively with others to meet shared objectives
TAKES ACCOUNTABILTY – Takes action, addresses obstacles to get work done and meets commitments
CUSTOMER FOCUS – Building strong customer relationships & delivers customer centric solutions

What we are looking for:

Excellent Customer Service, with experience of dealing with customer through multiple channels
To have experience of project management
Experience of stores operations
A deep knowledge of Excel to be able to produce clear reporting
M3 and Rexel customer proposition and operations knowledge also desirable

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.