Statement Operations - Product Development Specialist

We are seeking a Product Development Specialist to support the statement communications channel within a large, regulated financial services environment. This role plays a key part in ensuring customer statements are accurate, compliant, and delivered on time, while also supporting marketing content, operational controls, and ongoing improvements to statement production processes. The position partners closely with technology, marketing, operations, compliance, and external vendors.

Key Responsibilities

• Manage and support the end-to-end statement process to ensure accurate, compliant, and timely customer communications
• Execute statement-based marketing campaigns, including content coordination, testing, and quality assurance
• Partner with technology and operations teams to resolve statement production issues and implement enhancements
• Support audits, compliance reviews, and operational controls related to statement communications
• Deliver statement projects, including documentation, testing, validation, and stakeholder coordination
• Identify process improvement opportunities to drive efficiency, cost savings, and risk reduction
• Assist with new program or partner onboarding related to statements and communications

• 2+ years of experience in credit card, financial services, statement operations, or regulated customer communications
• Bachelor’s degree in business, marketing, technology, or equivalent experience
• Understanding of credit card systems, customer data, and operational workflows
• Experience working cross-functionally with technology, marketing, compliance, and operations teams
• Strong attention to detail, problem-solving ability, and process mindset
• Comfortable supporting audits, documentation, and regulatory requirements
• Project execution experience; Jira and statement platform experience a plus

What This Role Requires

• Strong communication and stakeholder management skills
• Ability to work in a fast-paced, highly regulated, matrixed environment
• Ownership mindset, adaptability, and comfort balancing multiple priorities
• Hybrid work schedule (on-site 3 days per week)

This role is not eligible for immigration sponsorship.

Pay range for this position is $50 - $55 per hour. Actual compensation within the range will be dependent on several factors including but not limited to relevant experience, skills, certifications, training, and location. It is not typical for an individual to be hired at or near the top of the range and determining factors for compensation are considered for each individual circumstance. BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families. You can look forward to a range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs.   

A diverse workforce is a strong workforce 
To deliver growth at BLEND360 and for our clients, we believe we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success.  We are determined to have equality in the workplace, within our team and as an extension of our clients’ team.  

This is not the work of the moment, and this requires continued learning and purposeful actions.  We are investing resources to understand and improve the sourcing, selection, and retention of the talent we hire, and ultimately the workforce we provide for our clients. We will communicate our journey in the spirit of transparency and shared learning.