Staff Technical Support Engineer

What You’ll Do   ●        Customer Communication o    Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions o    Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed ●        Troubleshooting Skills  o    Troubleshooting of customer reported incidents and system alerts in the areas of Application Access Governance domain expertise o    Identify, debug and troubleshoot break fix issues for quick resolution o    Provide technical analysis for incidents, resolution, and root cause analysis for the incidents o    Respond and resolve issues within agreed service levels ●        Collaboration & Knowledge Sharing o    Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures       o    Mentor and train other team members with tech solutions   WHAT YOU BRING ●        7-10 years hands-on experience in managing SAP Security Roles, SAP Role Management & Maintenance or Oracle ERP or any ERP Products ●        Extensive hands-on experience in debugging issues with ERP products ●        Understanding of Segregation of Duties ●        Working with internal auditors on providing Security SOX Support. ●        Experience in the SAP GRC Access Control module ●        Understanding of Segregation of Duties (SoD) concepts ●        Knowledge of transportation concepts in SAP ●        Experience with at least one full SAP, Oracle or third-party governance systems GRC implementation End Point exposure/knowledge: ●        Knowledge of users and access tables in the SAP security model or Oracle Security Model ●        Exposure to managing the audit data in SAP or Oracle ●        Exposure to GRC implementation with SAP, Oracle or third-party governance systems ●        Develop and maintain documentation for SAP Role Management best practices. ●        Excellent understanding of Segregation of Duties, SOD Rulesets, Risks and Mitigating Controls ●        Management and Maintenance of SOD Rulesets will be an added advantage ●        Developing security role administration processes ●        Designing roles for business and basis users ●        Working with internal audit resources ●        Ensuring compliance with security policies and control sets ●        Performing research to develop expertise in SAP GRC, Oracle or third-party governance systems security functionality ●        Leading the development of SAP GRC, Oracle or third-party governance projects Preferred qualifications ●        Bachelor's degree in information systems, computer science, business administration, or a related field ●        SAP Certification in GRC modules a plus