Staff Technical Lead, Intake Upgrades Backend

Customer Journey | Intake Group

Do you get excited about building backend platforms that shape a customer’s very first experience with a product? Shaping the first impression for millions of customers? Are you motivated by complex systems, ambiguous problem spaces, and the challenge of turning that complexity into simple, scalable, customer-first solutions? If so, we’d love to talk.

We’re looking for a Staff Technical Lead to help lead the Intake Upgrades Backend Team, a highly visible and impactful team within the Customer Journey product line at HubSpot.

About the Team

The Intake Upgrades Backend Team powers HubSpot’s upgrade experience by contextualizing and personalizing offerings for our customers. The team builds backend systems that enable product discovery, deliver personalized upgrade recommendations, and facilitate seamless customer requests for new products and features.

This team sits within our Intake Group, which owns the front door to HubSpot — including Signup, Upgrades, Trials, and making return on investment (ROI) visible to customers. First impressions matter, and this team plays a critical role in making those experiences world-class.

While your primary focus will be Upgrades, this backend team also supports our Trials and ROI experiences. The work is deeply cross-functional and highly visible, requiring close collaboration with teams across the organization — particularly our Fintech partners, where pricing, packaging, entitlements, and billing systems are core to the upgrade journey.

About the Role

As a Staff Technical Lead, you will be a player-coach, leading a team of approximately 2-4 backend engineers while remaining deeply hands-on in technical design and implementation.

This role blends hands-on engineering (~75%) with technical leadership and influence (~25%). You’ll help shape architecture in a complex and evolving domain, guide engineers through ambiguity, and ensure we are always solving for the customer first — even when the systems underneath are anything but simple.

You will work closely with Product Managers, Designers, other Tech Leads, and cross-group partners (including Fintech) to build scalable, reliable systems that unlock growth for both our customers and HubSpot.

What You’ll Do

• Act as the technical leader and architect for backend systems powering upgrades, trials, and ROI experiences
• Design and evolve scalable, resilient architectures that integrate with complex Fintech, pricing, and packaging systems
• Stay deeply hands-on in code, reviews, and technical design, setting a high bar for quality and execution
• Lead and mentor engineers through ambiguous problem spaces, helping them break down complexity into clear, actionable solutions
• Partner closely with Product, Design, Data, and Fintech teams to deliver cohesive, customer-centric experiences
• Drive alignment across teams and systems, identifying leverage points that unlock outsized impact
• Balance short-term delivery with long-term platform health and technical strategy

We’re Looking for Someone Who

• Has a strong track record of delivering high-impact, cross-team technical initiatives at scale
• Is comfortable working in high-ambiguity domains, particularly where product, pricing, and financial systems intersect
• Can understand complex system landscapes and distill them into simple, scalable architectures
• Stays deeply hands-on while also providing technical direction, mentorship, and influence beyond their immediate team
• Demonstrates pragmatic decision-making with a bias toward solving problems through technology rather than process
• Raises the bar for technical excellence and helps others do the same
• Embodies HubSpot’s engineering values and customer-first mindset

Tech Stack (Experience, Not Expertise)

We leverage technologies such as Java, Kafka, GraphQL, distributed data stores, and service-oriented architectures. You don’t need to be an expert in every tool, but you should bring strong engineering fundamentals and a willingness to learn and apply new technologies to complex problems.