Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Customer Centric Engineering Team
We are seeking an experienced Escalation Engineer who will join a new elite team focusing on Customer-Centric Engineering. The CCE Team consists of high performing Engineers who bring unwavering focus to customer success within engineering. The team ensures this success by troubleshooting, debugging, and proposing fixes to the most complex customer issues escalated by our last tier of Technical Support by earning the trust of the internal engineering, support, and customers.
Reporting to the Director of Customer Centric Engineering, you will take ownership and will drive cross-functional response to critical technical incidents, acting as quarterback and customer advocate within R&D, and representing the technology organization to customers and our support organization with timely and effective communication and collaboration.
This role will be a champion for the development of internal troubleshooting tools for various teams and requires the abilities of both Software Engineer and Tier 3 Customer Support to act as an effective interlink and be able to understand the overall Okta infrastructure. Ideal candidates will share our passion and great pride in customer-first culture.
What you’ll be doing
What you’ll bring to the role
And extra credit if you have experience in any of the following!
Education and Training:
What you can look forward to as an Okta employee!
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
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