Area of Work
Join Docplanner’s mission-driven global tech community, spanning 13 countries with over 300 technology professionals. As part of our Site Reliability Engineering team in the Platform area, you'll help build and maintain robust systems that serve millions of patients and healthcare professionals every month. In this dynamic, multicultural, and collaborative environment, innovation, autonomy, and teamwork drive meaningful impact at one of the world’s leading healthcare platforms.
In the Platform team, we believe in empowering our engineers and product teams by building exceptional platforms designed with a product mindset. We embrace the Platform as a Product approach, treating our internal platform as a user-centric, continuously evolving product that delivers real value. This means focusing on reducing cognitive load, streamlining workflows, and aligning closely with business needs to accelerate innovation and improve developer experience and autonomy. We prioritize reliability by building resilient platforms that consistently deliver high availability and performance, enabling our teams to innovate with confidence.
Role
As a Staff Site Reliability Engineer, you will be fully empowered and accountable for driving impactful, complex, company-wide, and cross-area technical initiatives—ensuring robust, scalable solutions with exceptional operational standards. You will actively collaborate with the Engineering Manager (LinkedIn), shaping not only the strategic direction of our Platform area but also influencing the broader company’s technology landscape. Reporting directly to the Head of Internal Platform / Engineering Director (LinkedIn), you will play a key role in continuously enhancing our systems and mentoring technical leaders across teams.
We are committed to ownership, proactivity, continuous improvement, open feedback, and working efficiently towards our goals. This role provides an opportunity to actively contribute to the technical direction of the area, and impact the entire organization.
At Docplanner Tech, our core stack features are Elastic, Vault, MongoDB, MariaDB, Postgres, MSSQL, RabbitMQ, .NET, PHP, Go, Python, and modern JavaScript frameworks like Vue.js and React Native—all running on Kubernetes in AWS. Hands-on experience with several of these technologies is essential, as this role is deeply technical and process-oriented. In addition to strong technical expertise, excellent communication skills, and a track record of shaping technical and process decisions are crucial to support and influence engineering teams effectively.
What you will be doing
Lead and drive technical initiatives that impact company and area-level directions.
Actively partner with your Engineering Manager counterpart and all engineering teams across the entire tech.
Provide accountability for all the technical initiatives led.
Work closely with the technical leaders of the area and the company to develop an effective technical strategy.
Act as a point of reference for our Engineering teams, especially regarding Reliability, Resiliency, High Availability, Scalability, Observability, Performance, and Incident Response.
Provide technical guidance, mentorship, and coaching inside and outside the team.
Actively take part in the incident response and management process.
You’re likely a great fit for this role if you
Have a solid technical background related to the cloud infrastructure and the whole SDLC process.
Can support and unblock engineering teams in complex technical discussions.
Approach reliability initiatives with a lean, proactive, and value driven mindset, balancing impact and long-term sustainable development, with a strong accountability for delivering high-quality solutions.
Have a strong experience in working with web applications and a holistic understanding of complex systems.
Have a strong relational database expertise.
Have proven experience of working with AWS, Kubernetes, IaC
At least 4+ years of experience in SRE practices: observability and monitoring (preferably DataDog), incident management, performance and costs improvements, hands on SLO implementation.
Experience in cross-team initiative and creating buy-in for technical initiatives.
Believe in continuous learning and improvement.
Compensation structure
True flexibility and work-life balance
Health comes first
Keep growing with us
Free English classes.
We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, color, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.
“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO
DOCTORALIA es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa que a través de la venta de un Software brindamos soluciones tecnológicas para digitalizar el sector salud y hacer la experiencia de la salud mas humana!
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Staff Site Reliability Engineer Q&A's