Staff Full Stack Software Engineer, Churn

Role Description

As a Staff Full Stack Software Engineer on the Churn and International Growth team, you will work across large scale projects with a focus on reliability, performance, and 0 -> 1 execution in new international markets. You will support our push toward AI enabled products by contributing to a modern stack for rapid prototyping and dependable deployment. You will set the technical vision, lead full stack development, and help define a unified architecture for cancellation and internationalization flows.

You will partner closely with product, data science, design, and engineering leaders across the business to deliver software that drives customer and business value. This role will oversee a high impact portfolio focused on reducing churn and accelerating global growth, including our Churn Prevention Engine and a range of early churn, down sell, and cancellation optimizations.

Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.

Responsibilities

• Translate business requirements into clear, scalable technical solutions.
• Strengthen team collaboration through code reviews, knowledge sharing, and mentoring.
• Define and execute a multi year, multi team technical strategy with measurable impact.
• Align technical solutions with business goals in partnership with cross functional teams.
• Lead by example through high quality code, thoughtful reviews, and hands on mentorship.
• Drive product innovation by balancing user needs, technical rigor, and business outcomes.

On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers.

Requirements

• 10+ years of experience as a backend or full stack engineer with a track record of delivering scalable, reliable systems.
• BS in Computer Science or a related field, or equivalent experience.
• Strong expertise in backend technologies such as Golang and Python.
• Strong expertise in frontend frameworks such as React.
• Exceptional problem solving skills and the ability to turn user needs into effective technical solutions.
• Solid understanding of best practices for building high performance, reliable, scalable services.
• Excellent communication skills with the ability to collaborate across functions and present concepts clearly to both technical and non-technical stakeholders.