TextNow is looking for an experienced Staff Data Analyst to fuel the next stage of our growth. This person will work closely with cross-functional stakeholders to deliver analytics & insights that helpbuild and deliver an awesome, high quality and intuitive consumer app and communications platform that enables and excites our customers to connect with anyone, without the barriers of cost or complexity.
What You'll Do
Be a strong partner to cross-functional teams in understanding the extent and severity our users’ pain points, especially through quantitative methods & approaches.
Provide cross-functional teams visibility into key business KPIs and metrics by developing and presenting reports and dashboards.
Independently conduct analyses using rigorous analytic methods and build recommendations that drive decision making and business prioritization
Execute upon experimentation roadmaps by implementing experiments and tests, monitoring results and presenting recommendations
Generate and share actionable insights with Director+ level leadership via written artifacts such as decks and memos, and verbally in forums such as weekly standup meetings.
Who You Are
BA/BS in a quantitative discipline like Math, Computer Science, Economics or Analytics required. MS in Business Analytics highly preferred.
8+ years of hands-on experience in business and/or product analytics, working with large, multi-dimensional datasets, preferably at fast-growing tech companies.
Exceptional communication skills, both verbal and written.
Skilled in extracting and transforming data from Snowflake warehouse using SQL
Hands-on experience in designing, building, operating, and maintaining Tableau dashboards
Knowledge of consumer app businesses and familiarity with concepts such as NPS is preferred.
Experience in experimentation (A/B tests, geo tests etc.) and basic statistics (e.g hypothesis testing) required.
Knowledge of commonly used analytic methods such as regression, decision trees and forecasting is highly preferred.
Experience in and ability to play “trusted advisor” to senior and executive leadership and help make change happen.
Fast learner.
Being a fast learner also means the ability to admit defeat, ask for help and iterate quickly so you can learn from your mistakes and move ahead.
Respectfully candid with the ability to collaborate with multiple stakeholders as well as peers on the data team
Resourceful and scrappy with the ability to deliver insights to the right teams in a timely manner.
More about TextNow
Our culture
We’re proud of the culture that we’ve built at TextNow, but one of the most common questions we hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more!
Our values
Customer Obsessed
We strive to have a deep understanding of our customers.
Do Right By Our People
We treat each other with fairness, respect, and integrity.
Accept the Challenge
We adopt a "Yes, We Can" mindset to achieve ambitious goals.
Act Like an Owner
We treat this company like it's our own... because it is!
Give a Damn
We are deeply committed and passionate about our work and achieving results.
Our benefits and more
This is a brief overview of the benefits that TextNow offers its employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available to employees on or shortly after their start date with TextNow. The benefits listed herein are for illustrative purposes only and may change from time-to-time in TextNow’s sole discretion.
Free phone service
Strong work life blend
Flexible work arrangements (work-from-home, remote, or access to one of our office spaces)
Employee stock options
Unlimited vacation
12 paid holidays per year
Competitive pay
Health, dental, and vision benefits
Short-term & long-term disability
$750 annual wellness benefit or healthcare spending account
RRSP matching (Canada) | 401(K) (USA)
Parental leave for eligible employees
Learning & Development opportunities
We travel a few times a year for various team events, company-wide off-sites, and more
More information about our total rewards package will be available during the hiring process.
Dogfooding & Customer Obsession
At TextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences.
Diversity and Inclusion
Our aim is to make every person who joins TextNow feel like they belong, that they’re valued, and that they’re able to be their authentic selves at work.
We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone.
Equal opportunity
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.
Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.
TextNow Candidate Policy
By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy
AI usage
We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.
Req #200-03
