This role functions as the lead responsible for driving the commercial success and market health of Zoox's service in key launch cities. Operating with an entrepreneurial, metrics-driven mindset, this leader owns the growth and profitability of the operating cities, ensuring market potential is fully maximized for sustained financial performance. This is achieved through rigorous P&L accountability, data-informed Go-to-Market execution, high-value partnership monetization, and serving as the executive 'Voice of the Market' to influence Product, Engineering, and Service Operations teams. The role requires mastery of balancing market demands with operational constraints and successfully navigating complex regulatory hurdles.
In this role, you will:
Own the commercial performance, growth, and unit economics of Zoox’s service in key launch cities, with accountability for revenue, profitability, and city-level P&L health.
Translate market intelligence into actionable strategies, serving as the executive “Voice of the Market” to guide Product, Engineering, Policy, and Service Operations toward decisions that unlock adoption and long-term marketplace health.
Develop, test, and scale new monetization opportunities..
Conduct deep diagnostic analysis of supply-demand balance, customer behavior, funnel performance, cost drivers, and service quality to identify and resolve barriers to growth.
Build and operationalize repeatable city-level playbooks, ensuring standardized and data-backed decision-making across launch, stabilization, and growth phases.
Collaborate tightly with Operations, GTM, Policy, and Safety teams to successfully navigate local regulatory constraints, permitting requirements, operational limits, and fleet availability challenges.
Drive rapid experimentation, validating hypotheses through controlled pilots, marketplace interventions, and data-backed iteration loops.
Influence senior leaders through compelling narratives, blending data, customer insights, and market context to shape company-wide commercialization strategy.
Qualifications
8+ years of experience in strategy & operations, GTM, marketplace operations, commercialization, new markets, or similar roles in high-growth tech, mobility, marketplace platforms, or regulated industries.
Demonstrated ownership of P&Ls or key business lines, with a track record of improving profitability, ramping new markets, or scaling complex operations.
Strong analytical and problem-solving skills, with proficiency in using AI tools to independently pull data, develop insights, and guide decisions.
Experience driving Go-to-Market execution, including cross-functional readiness, feature rollouts, operational scaling, customer adoption strategies, and localized market activation.
Ability to influence executive stakeholders, synthesize ambiguous data, and convert insights into clear recommendations and aligned action plans.
Experience navigating regulatory environments, government stakeholders, or compliance-heavy markets (mobility, transportation, gig economy, healthcare, aviation, etc.).
Exceptional communication and narrative-building skills, with the ability to advocate for city needs and articulate market realities across the enterprise.
A builder’s mentality, with comfort operating in ambiguity, running pilots, iterating quickly, and creating new processes or playbooks from scratch.
Demonstrated cross-functional leadership, especially with Product, Engineering, Operations, Policy/Legal, and GTM teams.
BA/BS required in Business, Economics, or related discipline; MBA or advanced degree preferred.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
Accommodations
If you need an accommodation to participate in the application or interview process please reach out to
[email protected] or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
