Sr. UX Designer - ATL Based

You will play a critical role in designing the user experience strategy and executing design for products within the CommercePoint program. CommercePoint is a suite of Team Member facing products that are used for taking orders, producing food, and fulfilling orders for our Customers. These products manage every single order that comes through our restaurant, so intuitive and efficient functionality is paramount.

Our Core Users: The primary users of these products are Team Members aged 16-25 who interact with this technology 150+ times per shift. We want these products to feel like consumer applications they'd have on their phones (Spotify, Instagram) while maintaining the operational efficiency needed in a fast-paced restaurant environment.

Additionally, this technology is used by our wonderful Team Members all day throughout their shifts, so we want the products we design to be a joy to use. Our mission for UX within CommercePoint is to make it simple to become an expert in serving guests with care. We want to truly win the hearts of our Team Members with these products, so you will be expected to have a heart for the restaurant and a willingness to learn all about the operations of our business to inform your designs.

CommercePoint Product Portfolio

You'll work across four distinct products within CommercePoint, with workload varying based on project priorities:

1. Restaurant Display Screens - Android native app for 22" tablets mounted throughout restaurant front counter and kitchen
2. Point of Sale - Android native app for 15" tablets used for order processing
3. Control Point - Web application for restaurant configuration (hours, services, inventory management)
4. CMT Catering Management Tool - Simple web desktop application for catering operations
    

Responsibilities

• Design efficient, functional, and beautiful experiences for CommercePoint products that feel like consumer apps while maintaining operational efficiency
• Be flexible and work across multiple product lanes as needed by the priorities of the program, potentially managing multiple products simultaneously
• Work both strategically and tactically, thinking through tradeoffs of various approaches to solutions and exploring multiple concepts for features
• Enthusiastically engage with Team Members and Operators in restaurant settings to understand their workflows and pain points
• Work in Figma— utilizing components, layouts, and design system to design wireframes, interactions, and prototypes
• Write clear, user-friendly copy for UI elements, error messages, and interactions
• Communicate and collaborate with engineering teams who handle both product and engineering responsibilities
• Influence decision making to ensure we are designing and building products that are serving our restaurants well and accomplishing business outcomes
• Take initiative and advocate for better designed products with a "scrappy" mindset in a fast-moving environment
• Advocate for the mission and purpose of our brand

Experience Requirements:

• 7+ years of UX design experience with hands-on execution ability
• Consumer-facing application design experience highly valued - we want these products to feel intuitive and enjoyable like apps our young team members use daily
• Enterprise or operational software design experience preferred but not required
• Mobile app design experience, particularly Android native applications
• Portfolio demonstrating strong visual design and user experience thinking

Essential Skills & Traits:

• Genuine enthusiasm for user research and talking directly with end users, especially young team members in restaurant environments
• Proven ability to balance stakeholder needs with user requirements
• Strong communication skills for cross-functional collaboration, particularly with engineering teams
• Comfortable challenging engineering-driven solutions with user-centered alternatives
• Copywriting skills for UI text, error messages, and user guidance
• Portfolio or personal website that demonstrate strong UX principles in their own design and organization

• Working Style:

• Senior-level designer comfortable working with minimal oversight in a "player-coach" environment
• Scrappy, flexible approach - able to shift between projects and handle ambiguous requirements
• Independence and initiative in problem-solving
• Willingness to challenge requirements and ask strategic questions

Current Project Status

• Beta phase with 15-20 restaurants currently testing the new system
• Planned chain-wide rollout beginning next year
• Opportunity to be part of scaling from startup-like beta to enterprise rollout across 2,800+ restaurants

Work Environment & Collaboration

• Startup-like environment within larger corporation with ebbs and flows in project priorities
• Regular restaurant visits for user research and feedback gathering - this is a core part of the role
• Work directly with the UX Lead Creative (former 6-year restaurant team member who provides operational expertise)
• Cross-functional collaboration with engineering team who handle both product and engineering responsibilities
• You'll be part of a small, tight-knit team where collaboration and hands-on execution are essential

Key Success Factors

• Ability to thrive in ambiguous, fast-moving environment where you may switch between products based on priorities
• Comfort with iterative design based on real user feedback from restaurant visits
• Balance of strategic thinking with hands-on design execution
• Genuine excitement about understanding restaurant operations and connecting with team members

Design Philosophy for Role

• Create products that are both functional AND beautiful - slightly favoring function but maintaining consumer-app appeal
• Design for repeated daily use (150+ interactions per shift per team member) with a "captive audience"
• Focus on "quickest path from point A to point B" while making the experience enjoyable
• Leverage the advantage of users who will learn the system through daily use rather than requiring immediate discoverability

Professional Growth Opportunity

• Chance to influence the design of technology used across 2,800+ restaurants
• Direct impact on team member experience and operational efficiency
• Experience scaling a product from beta to enterprise-wide implementation
• Opportunity to shape the future of restaurant technology for one of America's most beloved brands

We Are Rosie is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, marital status, or any other status protected under federal, state, or local law.