Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.

Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.

Upwork's Platform Infrastructure Engineering team drives scalability, reliability, and an exceptional developer experience across our organization. We are looking for a Senior Technical Product Manager (Experience Platform and Services) to lead strategic initiatives that boost developer experience and productivity while enhancing our API platform and Quality Engineering capabilities.

In this role, you will combine strategic vision with technical acumen to drive transformation, optimize workflows, and modernize platform capabilities. By collaborating with engineering, security, and business teams, you will champion efforts that enhance developer efficiency, improve platform scalability, and support advanced workloads like AI/ML.

Responsibilities

• Collaborate with engineering, security, and business teams to gather and prioritize platform and developer experience requirements.
• Define and maintain a roadmap for platform initiatives that focus on scalability, efficiency, and improving the developer experience.
• Lead platform modernization efforts, including re-architecting legacy systems, building developer tooling, and implementing self-service infrastructure solutions.
• Oversee metrics across Developer Experience, API Platform, and Quality Engineering Infrastructure, ensuring efficient collaboration and meaningful results.
• Drive the adoption of modern software development lifecycle (SDLC) practices, such as DocOps, Monorepo strategies, and advanced CI/CD pipelines.
• Partner with AI/ML teams to ensure the platform supports advanced workloads, including model deployment, monitoring, and scaling.
• Foster strong relationships with stakeholders to promote shared ownership, cross-functional collaboration, and continuous improvement.

What it takes to catch our eye

• Deep understanding of Developer Experience and Productivity metrics, their significance, and how to design systems to improve efficiency.
• Expertise in platform engineering with experience in API Platforms, Web Platforms, and Quality Engineering.
• Hands-on experience with developer tooling, such as DX platforms and developer portals (e.g., Backstage).
• Familiarity with CI/CD pipeline design and deployment automation using tools like GitHub Actions, Jenkins, or ArgoCD.
• Proven ability to lead large-scale platform initiatives, including modernizing legacy systems and adopting modern DevOps practices.
• Experience translating high-level goals into detailed, actionable technical roadmaps.
• Proficiency in using metrics (e.g., DORA metrics, Developer Experience metrics) to guide decisions and deliver actionable insights.
• Experience defining, monitoring, and reporting on KPIs to drive platform performance and operational excellence.
• Exceptional ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong collaboration skills with a track record of building alignment across engineering, product, and business teams.

Come change how the world works.

At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.

Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.

We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.

Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. to learn more about life at Upwork.

Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.