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GXA

Sr. Systems Engineer (Sr. SE)

Richardson , United States
full-time

AI overview

As a senior systems engineer, you'll lead technical strategies and mentor junior engineers while delivering exceptional IT service and aligning technology with business growth.

The Senior Systems Engineer (Sr. SE) at GXA is the technical backbone of IT service delivery—proactive, client-facing, and solution-driven. This role combines deep technical expertise with leadership and mentorship, guiding both clients and teammates through complex challenges with confidence and clarity. The Sr. SE shows up as a trusted Subject Matter Expert (SME) and technical leader, embodying GXA’s mission to make IT a strategic enabler for business growth while delivering world-class service.

Core Identity

  • Proactive Leader: Anticipates client needs, prevents issues before they surface, and drives alignment with best practices.
  • Client Advocate: Engages directly with business leaders, translating technical solutions into business outcomes, ensuring technology empowers growth.
  • Technical Authority: Acts as escalation point and SME for advanced systems, serving as the “go-to” engineer for the toughest challenges.
  • Mentor & Guide: Develops junior engineers, building team capacity, confidence, and professionalism.
  • GXA Ambassador: Embodies GXA’s purpose-driven values—delivering exceptional IT service while creating a lasting positive impact locally and globally.

Primary Responsibilities

  1. Technical Leadership
    • Owns the support, administration, and optimization of client infrastructure: servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (cloud & on-premises).
    • Provides top-level escalation support, resolving complex technical issues with urgency and precision.
    • Partners with the Technical Alignment team to ensure proactive alignment of client environments to GXA standards.
  2. Client Engagement
    • Serves as a technical advisor and trusted SME in client interactions.
    • Builds confidence with C-levels and decision-makers by connecting technical recommendations to business goals.
    • Ensures service delivery excellence through consistent documentation, transparent communication, and KPI reporting.
  3. Team Development
    • Mentors and develops junior engineers, setting a standard of professionalism, technical acumen, and service excellence.
    • Models proactive problem-solving and accountability in all interactions.
    • Contributes to playbook and process development, enabling scalable and repeatable technical success.

Requirements

Key Traits (MUSTS)

  • 8+ years of experience in a similar MSP environment.
  • Demonstrated passion for excellent customer service.
  • Strong ability to prioritize, follow through, and take initiative without supervision.
  • Resilient under pressure—adept at handling escalations calmly and effectively.
  • Excellent communication and interpersonal skills, with the ability to build trust with both clients and teammates.
  • Collaborative mindset—works well in a fast-paced team environment.
  • Relevant certifications (MCSE, CCNA, AWS SysOps) preferred.
  • Reliable transportation for on-site client visits.

Technical Expertise (MUSTS)

  • Advanced experience with virtualization environments.
  • Senior-level proficiency with Microsoft 365, Azure, Teams, SharePoint, SQL, Exchange, and Active Directory.
  • Strong networking background in design, configuration, and troubleshooting.
  • Advanced troubleshooting and problem isolation skills for complex issues.
  • Solid grasp of support tools, service delivery processes, and ITSM methodologies.
  • Typing and documentation skills for accurate and efficient service ticketing.

Professional Growth (WANTS)

  • Ongoing pursuit of advanced IT certifications: Microsoft (Azure, Security, 365), Cisco (CCNA/CCNP), ISC2 (SSCP/CISSP).
  • Active learner—stays ahead of emerging technologies and evolving best practices.
  • Aspires to move into architectural and leadership roles, further elevating client strategy and GXA’s service excellence.

How They Show Up at GXA

  • With Clients: Confident, calm, and professional—able to simplify the complex, inspire confidence, and align technology to business outcomes.
  • With the Team: A natural mentor and problem-solver who raises the bar for everyone.
  • For the Company: A proactive contributor to GXA’s mission of transforming IT into a growth driver for SMBs, while living out GXA’s value of service beyond self—delivering excellence to clients and impact to communities worldwide.

Benefits


Benefits Available

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Auxiliary Benefit Offerings (Legal Shield/Aflac)

Perks & Benefits Extracted with AI

  • Health Insurance: Health Care Plan (Medical, Dental & Vision)
  • Legal Shield & Aflac offerings: Auxiliary Benefit Offerings (Legal Shield/Aflac)
  • Paid Time Off: Paid Time Off (Vacation, Sick & Public Holidays)
GXA

Why GXA?GXA is a fast growing, exciting Managed Service Provider and IT Company serving clients in the DFW Metroplex. We have a high client retention and exceptional satisfaction rate because we provide a very unique approach to IT service delivery. Our reputation of being a trusted business technology partner is one we’ve worked hard to maintain and keeping our clients at the forefront of their industries is something we take very seriously. You will be proud to represent us and be part of such a unique team.We are always looking to hire the most talented team members and work even harder to keep them. We offer a competitive compensation package, benefits and an awesome company culture. If you are a top performer looking to join a team where you will be challenged to grow, thrive and positively contribute, send us your resume.Our MissionWe really have just one mission at GXA and that is to serve. Using our technology industry knowledge and capabilities, we help our clients build a stronger business and we get on opporunity to build stronger communities. We make sure that their businesses perform at the highest level possible.Using the profits from the success of working with our clients, we serve by giving back to help build a better world. We are driven by a higher purpose. Philanthropy is at the heart of our business and the passion to make the world a better place. Our company is involved in several humanitarian missions and outreaches.We achieve this by working as a team, have a lot of fun doing it and growing.

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