Coupang is hiring a

Sr. Staff Product Designer (Emerging Business UX)

Senior Staff Product Designer, Emerging Business UX

Location: Seoul

 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer centricity, Coupang has broken tradeoffs around speed, selection and price.

Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide, 365 days a year. We are doing this for millions of consumers in Korea and expanding our horizons into new countries.

 

The Role

Reporting to, the Director of Product Design, The Senior Staff Product Designer will be an individual contributor who works on top priority projects at Coupang. This designer will work closely with the senior leadership, making their vision and ideas tangible. This position requires rapid ideation and execution skills.

 

Roles and Responsibilities:

  • Strategic Partner – As a leader, you will partner closely with Product Owners as well as engineers, marketers, legal, and HR to help to define our strategic approach, identify customer problems, and weigh tradeoffs. You and your team will be responsible for solving customer problems in a way that positively impacts Coupang’s business. And your skills as a communicator will help align leaders behind a strategic vision.

     

  • Hands on product designer and creative leader – The Coupang Product Design Team is a hands-on design culture. We expect leaders to be skilled designers that exemplify thoughtful process, refined design, and a customer-centric perspective when solving design problems. You must also must be confident and comfortable in directing their team and demanding excellence in every details, as you will be responsible for the pace and quality of your team’s output.

     

  • Holistic problem solver – Leaders at Coupang must think systematically and use both intuition and evidence (data, benchmarks of best practices, testing and analysis, etc) to find solutions to customer problems.

     

  • Mentor and manager – At Coupang we seek to hire and develop the best people in every discipline. As a Manager, you will manage about two to five designers and will be responsible for their individual career growth.

 

Key Experience

  • 10+ years of experience delivering high quality designs.
  • Has led design sprints, team brainstorming, and ideation exercises.
  • Closely partnered with Product Owners & leadership team to develop strategy and rationale for large and complex features, projects, or programs.
  • Collaborated with diverse teams in a dynamic, rapid growth environment, fast –paced start up environment.
  • Track record of using data and quantitative research methodologies to inform decision making across the entire product design process/lifecycle.
  • Domain knowledge of the e-commerce and understanding of the complexities of a marketplace/consumer platform model.

 

Traits and Competencies

  • Able to operate autonomously to manage projects in a fast-paced environment and remain focused amidst frequently changing requirements.
  • Able to pitch and hold in depth discussions with the C-level stakeholders.

 

Skills and Qualifications

  • Bachelor’s or Master’s degree in Interaction Design, Industrial Design, HCI, graphic design, Computer Science, Psychology, Ethnography, or equivalent practical experience.
  • Excellent written and verbal communication skills, both in English and Korean.
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