Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Position Summary:
The Solutions Engineering Specialist is responsible for end-to-end ownership of Cyara’s internal demo environments, labs, and POC workspaces. This role combines technical administration, DevOps discipline, release/change management, telephony & AI infrastructure expertise, and Solution Architect–level understanding of Cyara’s platform.
The ideal candidate is deeply technical, self-driven, meticulous with environment hygiene, and passionate about enabling world-class demos and customer proof-of-concepts. This role works closely with Sales Architects, Product, Engineering, and Sales Enablement teams to ensure our demo assets remain current, performant, and compelling for customers across the globe.
Key Responsibilities:
Environment Management & Administration:
Own the full lifecycle of Cyara demo environments (setup, configuration, updates, maintenance, and retirement).
Manage release deployments and apply platform updates, patches, hotfixes, and new feature enablement.
Maintain data hygiene across environments, including:
Test data cleansing
Synthetic data generation
AI training asset updates
Telephony and routing data refresh
Ensure environment uptime, performance, reliability, and security compliance.
Implement monitoring, alerting, and logging for key demo systems and connectors.
DevOps, Telephony, and Platform Operations
Manage integrations across CCaaS, telephony, SIP trunks, CPaaS, and cloud services used in demos/POCs.
Troubleshoot platform, network, routing, or telephony issues across end-to-end CX flows.
Support CI/CD pipelines for demo automation and environment refresh cycles.
Maintain configuration scripts, templates, and automation tools for scalable environment management.
Demo & POC Support (Solution Architect Level)
Understand Cyara’s full product suite—Transform, Analyze, Monitor, Optimize, Agentic AI and support custom demo creation.
Build tailored demo workflows, test cases, dashboards, and CX visualizations for specific industries and use cases.
Assist Sales Architects during customer POCs with environment setup, data preparation, onboarding, and troubleshooting.
Collaborate with Product and Engineering teams to validate new features, functionality, and integrations before production or demo use.
Cross-Functional Collaboration
Work hand-in-hand with Sales Architects globally to understand demo needs and create reusable assets.
Partner with Product Marketing to update demo stories and align technical capabilities with market messaging.
Coordinate with Engineering for visibility into releases, product changes, and backward compatibility.
Document environment configurations, processes, and best practices for internal teams.
Technical Expertise
5-10 years of experience in Solutions Engineering, Technical Support, DevOps, or System Administration roles.
Hands-on experience with telephony systems, SIP, CPaaS, IVR, routing, UCaaS, or CCaaS solutions (e.g., Genesys Cloud, NICE CXone, Amazon Connect, Five9, Twilio).
Solid understanding of AI system workflows, including prompt engineering concepts, AI data training sets, analytics pipelines, or LLM-based applications.
Strong DevOps capabilities:
CI/CD
XML/YAML/JSON configuration
Automation scripting (Python or Adaptable Language)
Cloud infrastructure basics (AWS/Azure/GCP)
Solution Architecture & Demo Skills
Ability to design and deliver tailored demos or proof-of-concept workflows.
Strong understanding of customer experience, testing, monitoring, and automation concepts.
Familiarity with API integrations, webhooks, and enterprise IT architecture.
Environment & Release Management
Experience managing multi-tier applications, releases, and updates in a controlled environment.
Proficiency with configuration management, versioning, and rollback strategies.
Strong troubleshooting skills across network, telephony, and application layers.
Soft Skills
Excellent written and verbal communication skills (English).
Highly organized, detail-oriented, and able to manage multiple parallel priorities.
Strong collaborator with a proactive, problem-solving mindset.
Ability to work in a fast-paced, global, cross-functional environment
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
