Cyara
Sr Software Engineer (Backend Platform)
TLDR
Contribute to innovative software solutions for leading brands while ensuring scalable systems and high-quality user experiences in a collaborative environment.
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Job Function Description:
As a Senior Software Engineer on the Product Engineering team at Cyara, you will be responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up the Cyara portfolio. You will gather product requirements from Product Management and turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria.
You will be responsible for:
Let’s talk about your skills/expertise:
- Innovative Software Development: Utilize cutting-edge software development tools to drive innovation, efficiency, and quality in front-end development.
- Problem Solving and UX Delivery: Address challenging problems to deliver impactful UX solutions quickly, efficiently, and with high quality.
- Scalable Systems Architecture: Contribute to the evolution of systems architecture, ensuring scalability with the growing demands of the business.
- Collaborative Cross-Functional Work: Share knowledge and communicate effectively (both verbally and in writing) across the organization to align front-end development with overall business objectives.
- Problem Identification and Resolution: Analyze, identify, and address problems or bugs to ensure a seamless and error-free user interface.
- Active Participation in Agile Processes: Engage actively in Agile team meetings, contributing to iterative development processes and adhering to best practices.
- Mentorship and Reviews: Support engineers in their development through mentorship and code reviews, ensuring adherence to best practices.
- Quality Assurance: Ensure the delivery of high-quality solutions that meet customer expectations and business requirements.
Back-End
- Strong experience of 7 years in programming skills C# and .NET framework with high performance backend services development.
- Advanced skills in designing and optimizing multithreaded and parallel processing systems.
- Experience in near real time processing of data using Event Driven systems like Kafka, RabbitMQ, SNS etc
- In-depth knowledge of memory optimization and management techniques.
- Good understanding of microservices architecture and experience in developing microservices.
- Familiarity with AWS cloud computing services and basic infrastructure management.
- Advanced debugging skills to resolve highly complex issues.
- Expertise in network performance optimization and troubleshooting.
- Experience with version control systems like Git and basic knowledge of CI/CD pipelines.
- Ability to work independently and as part of a team to develop high-quality backend solutions.
- Experience with Terraform for defining and provisioning cloud infrastructure through code.
- Experience with AWS services such as Fargate, Kubernetes, S3, RDS, KMS, Lambda, and EventBridge.
- Skilled in working with CI/CD pipelines using Buildkite, TeamCity, and Jenkins.
- Advanced understanding of web security principles and best practices, with solid experience in implementing security measures.
- Proficiency in protecting against common vulnerabilities such as SQL injection and XSS attacks, with a focus on maintaining robust security.
- Strong skills in optimizing code, queries, and server configurations for improved performance and scalability.
- Ability to mentor junior engineers on security practices and performance optimization techniques, and contribute to team-wide security strategies.
Deployment
Security
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
Cyara builds an AI-powered customer experience assurance platform that enables brands to continuously test and monitor interactions across various communication channels, including voice, digital, and conversational AI. Designed for enterprises deploying agentic AI systems, Cyara ensures seamless and high-quality customer experiences by acting as an assurance layer that transforms pilots into production-ready deployments. By empowering hundreds of leading brands to optimize over 350 million customer journeys each year, Cyara is at the forefront of eliminating subpar customer experiences.
Senior Software Engineer