Sr. ServiceNow Engineer

At Shutterfly, we make life’s experiences unforgettable. We believe there is extraordinary power in the self-expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

• Support the development and implementation of ServiceNow solutions, including customizations, integrations, and workflow automation. 
• As directed, work closely with team leaders, project managers, business analysts, and other stakeholders to understand business requirements and translate them into technical solutions. 
• Collaborate with other developers and architects to ensure that solutions are delivered on time and with the highest quality. 
• Identify and resolve technical issues and roadblocks. 
• Stay current on ServiceNow's best practices, trends, and new functionality. 
• Participate in the design and review of technical solutions and architecture. 
• Collaborate with cross-functional teams to ensure seamless integration with other systems and processes. 
• Contribute to the development and maintenance of technical documentation. 
• Participate in code reviews and provide feedback to ensure code quality. 
• Troubleshoot and debug issues with existing solutions. 
• Perform other duties as needed or assigned. 

• Excellent communication skills and ability to work collaboratively in a team environment. 
• Strong problem-solving and analytical skills. 
• Experience with Agile development methodologies. 
• Accomplished with integrating ServiceNow and other systems using APIs or other integration methods. 
• Adept with JavaScript, HTML, and CSS. 
• Experience with ITIL processes and service management best practices. 

• A Bachelor's degree in Computer Science or a related field (preferred). 
• ServiceNow Certified Administrator (CSA) preferred. 
• 3+ years of experience supporting the ServiceNow platform. 

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.

The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations.

California : [93,250-$132,750]

Connecticut and New York: [93,250-$121,500]

Colorado, Illinois, Minnesota and Washington: [93,250-$112,500]

Nevada: [$87,750-$121,500]

Maryland and New Jersey: [$100,750-$121,500]

Hawaii : [Min Range Zone 4 – $105,750]

This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.

This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming.

This position will accept applications on an ongoing basis until filled.